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ACCIDENTAL PURCHASE
Thank you for writing to iTunes Store Customer Support. My name is Vicki and I'm glad to help you.
I understand that you accidentally purchased an item from iTunes Store using your account. I know how this can be a cause for concern. No worries, I'd be happy to help.
XX__XX, After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "XX__XX" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final.
XX__CC__XX In five to seven business days, a credit of XX_Amount_XX should be posted to the credit card that appears on the receipt for that purchase.
XX__SC_XX You will see XX_Amount_XX added to your store credit balance within 48 hours. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iOS: Understanding Restrictions (Parental Controls)
http://support.apple.com/kb/HT4213
I hope you continue to enjoy using iTunes and the iTunes Store. If you have further questions, please reply to this email and I'll be happy to assist you. Have a great day!
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