Notes

insufficient funds, please confirm this cancellation.

would you please help us out and make this arrangement for this amount? we will really appreciate it, thanks in advance.

okay that's fine, please just make sure that the recipient gets the arrangement and please try to get a signature for us.

Dear
Thank you for using Avas Flowers. We are happy to take care of your floral order for Anne Wood.


Again, thank you for the opportunity to serve your floral needs. We look forward to being your florist of choice in the future!



offered FSC+$20SC cx refused.

Canceled cx order and processed a refund.

Cancelling order per customer request.
mcclelland
Thank you for letting us know.
[email protected]
Called cx got no answer. Left a VM.

Called FS to haggle the price got no answer.

Canceling order per your request.

Canceling order product not available.

Canceling order not enough funds.

Unfortunately, this order is already active with another shop. Thank you.

Canceling order since you cannot deliver on the time requested.

Canceling order since you cannot deliver today.

Canceling order since you do not deliver to this area.

Sent cx an apology email. Offered cx $20SC.

Applied a $20SC for the inconvenience.

Offered cx a redelivery via UPS for the inconvenience.

I apologize for any inconvenience. As a matter of satisfying you in regards to your recent order, I have applied a store

credit of $20 on your Avas Flowers account.

Called FS to haggle price. Carly said they need the full amount sent PC. EOC.

CCI to verify her order. Verified cx order and edu cx on delivery. EOC.

Thank you for letting us know. Please make sure to have this delivered in time for the service.

Called cx got no answer. Left a VM. Sending email to cx letting her know that we will deliver tomorrow.

Canceling order not enough funds. There are other shops in the area that have not been contacted.

Too early to call cx. Please verify the delivery address with the cx and validate the address.

Due to inclement weather, and to ensure that your arrangement delivery is not delayed we will have it delivered today.

Thank you for letting us know. Please have it delivered as close to 1PM as possible.

Thank you in advance for your patience. If you have any questions, please call us at the number below.

There are more shops in the area that have not been contacted.

Please try to have it delivered as close to 1PM as possible. Thank you.

Called cx to let her know that we will be doing some subs on the flowers. Cx agreed.

Due to inclement weather, your order is not going to be delivered on . However, we will make this arrangement even

more beautiful to represent you and have it delivered today. If you have any questions, please call us at the number

below.

Too early to call cx. Please verify the billing info with cx and if ok please approved the order.

Too early to call cx. If cx calls please verify the delivery address.

Sent "please send us a photo" email.

Sent "please send us a photo" email again as we did not received anything.

Thank you for letting us know. We will let you know how to proceed once we have a response from the customer.

Thank you for letting us know. We have sent you a survey so you can update your information on our system. Thank

you.

We regret to inform you that the product you ordered is currently unavailable. We have tried to reach out to you by

phone and have not been successful. To ensure that your delivery can be completed on time, we need your approval to

proceed with the substitution. Please contact us at your earliest convenience.

Thank you for letting us know. We have sent you a price change.

Courtney, I have sent you the price change.

Called FS to haggle the price and the lady agreed to do it for $5 more. EOC.

Please advise if you can provide a discount on this order to satisfy the customer and avoid full cancellation. Thanks in

advance.

Can you please fill this order for $47.98 that is all we have. We will compensate you with more orders of more value.

Thanks in advance.

I have called the customer and did not get an answer. I left a voicemail letting them know that the recipient would like to

know who sent her flowers and to give her a call. Thank you.

Sent an email to cx to send us the picture again as we did not receive anything.

Please proceed with the subs and please take care of this order for us and make it a beautiful arrangement. I told the

customer not to worry because you were great and would be doing a wonderful job.

We received your inquiry regarding your delivery. We apologize if there was a problem with the quality or design of the

arrangement. We strive to provide only the freshest flowers and would like to help resolve this issue. Please send us a

picture of the arrangement that was received by your recipient to [email protected] as an attachment. Once we

receive your photo we will review it and contact you with a resolution.

We received your inquiry regarding your delivery. We apologize if there was a problem with the quality or design of the

arrangement. Unfortunately, we did not get the picture you sent, please send it again as an attachment to

[email protected] please make sure to include your name and order number. Once we receive your photo we

will review it and contact you with a resolution.

1.- Create a new email.
2.- Add the photo as an attachment (do not copy the image in the message area)
3.- Add your order number in the subject line

This way we will be able to access your photo.

Thank you.

I understand you would like to cancel your order. Unfortunately, this order is not eligible to be refunded via email. You

must call our customer service dept. which will assist you in this matter. Please call the number below:

855-536-8156

Thank you for your patience in this matter.

We were unable to deliver your order on the day requested. We will make this arrangement even more beautiful to

represent you and have it delivered today. If you have any questions, please call us at the number below.

I tried calling you to tell you how sorry I am. I am very disappointed to find out about what happened. And I sincerely

apologize about your experience with us. My name is Sarah, I am a customer service manager here at Avas. My designer

informed me that they attempted to call Mrs. Johnson multiple times with no response from her. Perhaps she didn't

answer because she didn't recognize the number? Either way, this is no excuse, the way the order was handled did not

meet your expectations and your feedback was much appreciated. In order to grow as a company, we must learn from

our mistakes. It is a shame that it was at the cost your satisfaction. Please accept my apologies and a store credit of $15

in hopes that you give us a second chance in the future to make this up to you.

Dear Customer,

We have received your feedback and we are truly sorry for the inconvenience. For the information that you have

provided you have already set up a complaint with your credit card company, we will be waiting for them to reach us to

finalize the process of the order.

We apologize if there was a problem with the quality, design or size of your arrangement. We strive to provide only the

freshest flowers and would like to help resolve this issue. If possible, please send us a picture of the arrangement within

24 hours, due to perishable items having a time sensitive window. The photo you sent was not possible to even make out

the arrangement. Kindly resend a photo of the arrangement so we can review it as well as discuss with the designer who

created it, then contact you with a resolution.

We need to verify your billing information so we can process the order. Please fill in the blanks below.

Billing name:
Billing Address:
Billing Phone number:
Last 4 digits of the credit card used:

Thank you,

Avas Flowers Team

Thank you for using Avas Flowers. We are happy to take care of your floral order for Amy Bravo.

The service fee you are seeing is an industrial fee that is always applied on every order you place, It is used to ensure the

proper care and handling of the flowers.

Again, thank you for the opportunity to serve your floral needs. We look forward to being your florist of choice in the

future!

For further information on your delivery visit www.AvasFlowers.com/Status. and enter your order-number

We regret that you were unhappy with the receipt of your item (s). I have contacted the shop responsible for making that

delivery, and informed them of your concerns. I will be following up with them today, as well as contacting you with a

resolution.
Thank you for your continued patience.

If you have any concerns please contact our florist relations department at (201) 877-9117. Thank you.

florist relations department// fax
(201) 877-9117// 888-258-2796

http://avasweb5.voipload.com/