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Hi this is Diannezy from episource, calling on behalf of the health plan _______. And please be informed that this call is being monitored and recorded for quality and training purposes.
VOICEMAIL
Hi my name is Diannezy from episource. I'm calling to coordinate chart retrieval for commercial risk adjusment review. Please call us back 1-844-848-1449 and you're reference ID # is _______. Once again my name is diannezy from episource, you have a wonderful day!
VM *I'm calling to coordinate chart retrieval for additional charts requested by _______. And I've already sent to you the formal request.
FEE
I understand your office protocol but I will still require you to send us the invoice together with the member list and the reference ID but I will forward this one to aetna because this is for the purpose of a commercial risk adjustment as we'll as to comply with CMS regulations, the provider may be contractually obligated to submit the medical records for free.
CHASE LIST
This is in regards of our request for the medical records for commercial risk adjustment review and we thank you for sending us the medical records that we requested. However, _________ requested for additional charts, and I've already sent to you a formal request. Have you recieved it?
If YES - how will you be able to send us the charts?
- when will you be able to send it?
If NO- no problem, I can resend to you the formal request right after this call.
CLOSING SPIEL
Thank you for assisting me today, you do have a great day!
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