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2) Steps taken: told cx go to the setting and turn off the device and turn on again, if the WiFi is turn off, turn on the WiFi (It will appear blue when on). The device will scan for wireless networks automatically. told cx can also tap the scan button. Make sure your AP/Router is working by performing a soft reset. (Disconnect the power from your AP/Router, wait about a minute, then reconnect the power and wait for the lights to remain solid) told cx If the WiFi network name appears, tap it. Tap Connect. The Tab will attempt to connect to network. If these steps are not working with cx connection, cx couldn't connect to wifi. ask cx if it ok with him i can refer him to repair department. cx was agreed to talk with repair department.
3) Resources used: WiFi connection
4) Additional comments/Requirements:
5) Outcome: not solve the issue (transfer to repair department )
6) Language: (DR Only) na
7) Symptom Description: na
8) NCP Parts Needed:na
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