Notes
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BTN: 5705532609
CBN:
ACT:
RG/Modem:
NOTES :) phone services off, paid yesterday, still no service, no phone no internet -
TT: 0882443=wrong TT# . . grrr SO: 04277343 :) / NOTE: DO NOT ASK HER TO BE PATIENT MORE THAN ONCE - SHE GETS UPSET (laura legg) Legg! / Time in call is now over 1:21:06 . . "Captins Log. Stardate, 20170301. We have entered the 'difficult CX who can't pay her bills on time' Galaxy..." Waiting in que for SPC chat support. . . "Time...Moving...So...Slowly..." / [Vernon] customer services still not working, (reconnect services) Home business
[Robert - rvv887] gm be right with you
[Robert - rvv887] ok whats the btn?
[Vernon] 5705532609
[Robert - rvv887] this is a pots line
[Robert - rvv887] if theres an issue you will have to reach out to the SPC
[Robert - rvv887] they do the programming
[Robert - rvv887] also since this posted you will need a tt placed
[Vernon] hang on a sec
[Vernon] 04277343
[Robert - rvv887] whats that?
[Vernon] TT
[Robert - rvv887] you have to get ahold of the SPC
[Robert - rvv887] they do the programming
[Robert - rvv887] as well
[Robert - rvv887] ill move you over
[Vernon] Thank you
[Sky - skk132] Thank you for contacting SPC. I will be with you shortly. I am working chats in the order I recieve them. If you haven't already, Please provide the BTN, order number if applicable and your CORP ID. Thank you!
[Vernon] 5705532609 - v_trg82290
[Vernon] Or did you want my portal ID?
[Vernon] This is a reconnect btw
[Sky - skk132] I have 2 chats ahead of you. Be with you soon.
[Vernon] 0kay - SO: 04277343
[Vernon] Am I still in que?
[Sky - skk132] Yes you are. Sorry, the chat ahead of you is getting long.
[Vernon] not a prob
[Vernon] I'm still here, in case you're wondering. . .
[Sky - skk132] I'm looking at this now
[Vernon] ty
[Sky - skk132] I show everything programmed correctly in the switch. I have verified calling plan and features as well. You said there IS a trouble ticket in on this?
[Vernon] SO: 04277343
[Vernon] Am I to assume that the issue was resolved while I was waiting in que?
[Vernon] cx checking to see if service is active now
[Vernon] not active at cx premises
[Sky - skk132] That's disappointing. But at this point, I think a tech should go out to the field and check the physical facilities. The programming is correct. Everything on my end looks good.
[Vernon] okay, thanks
[Sky - skk132] You're welcome. HAGD! :)
The operator has ended the chat. Thanks for contacting us.
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