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** This is a textbook rental dispute; please note that the current disputed charges will not match the original rental charge because the dispute is for an auto extension of a rental textbook. **
This textbook rental was made by the customer on Amazon.com on . Please find the following supporting documents attached
1) Amazon.com Account/Order Information and tracking snapshot of original rental order.
(Please note that third party tracking information may not be available due to original shipment age.)
2) Itemization of charges resulting from associated rental (e.g. extension fee; auto-purchase; damage return)
3) Correspondence between Amazon.com and the customer regarding the specified dispute amount.
4) Copy of the Textbook Rental Terms & Conditions the customer agreed to upon ordering.
Please review this information with your customer as this order appears to have been placed by someone with authorized access to the account (i.e. Student with authorized access to parents’ credit card.)
For further information or questions about this transaction, you can contact Amazon.com Customer Service by following this link: https://www.amazon.com/gp/help/contact-us/general-questions.html
You can also reach Customer Service by calling 1-866-216-1072.
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