Notes

Volume down and power to reboot.

power, vloum up and home key.

a.Can you please provide the specific issue you are having?
b.When did the issue begin?
c.Has the issue occurred before?
d.Is it intermittent or does it happen all the time?
e.What were you doing when the issue occurred?
f.Is it just this device or are other devices also experiencing the same issue?
g.Does the issue occur in any other application?
h.When was the last time you rebooted or powercycled your device?
i.Are you currently on your device? If so, is there another number I can call you back at so we can continue to troubleshoot with you? I will place you on hold and call that number and disconnect once I have you on the line.






Name:
Phone number:







1) Inquiry:











2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed




7326197762

Phone number:
Email:
Street:

MODEL:
IMEI:

5116773905


Ticket number:








They will replace the phone.











1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:


















1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed: