Notes
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pbs 800-913-9106
Opening: "Hello, this is (Agent). All calls are recorded for quality purposes. I am calling from Patient Business Services for (Provider Name). May I speak with (Account Holder)?"
3) leave a message to voicemail:
"Hello, this is (Agent) with Patient Business Services doing business for (Provider Name). This message is for (Account Holder). Can you please return my call at toll free 844 768 3101 . Please reference CRS. Thank you and have a nice day."
800-913-9106
603-623-5482
SPANISH OUTBOUND SCRIPTS
Script for leaving message with Spanish-speaking person:
I’m sorry I don't speak Spanish. You need to call our number again (800-913-9106) and press 2 for a Spanish-speaking agent. Thank you.
Spanish scripts:
Hola me llamo (agent); llamo de parte de Patient Business Services para (provider's name). .este mensaje es para (pt name). Por favor de vuelva esta llamada al numero 800-913-9106; y oprima 2 para hablar con un agente hispano hablante y hace referencia al CRS. Gracias y que tenga buen dia.
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