Notes

Upsell Discover/Product Positioning/Objection Handling


EL MB Space or PPLPC Email Plus :
Discovery questions:
 How often do you receive large email attachments?
 How often do you delete emails on server?
 How many emails do you receive on a daily basis?

Upsell Attempt:
Agent: The reason why I asked you this is because El is offering you extra storage space to save more emails on server and you can access it from any computer or any location which will cost you only $1.95 per month.

Overcome Objection:
 In case you get a large email it would occupy your email storage space and you would have problems in sending & receiving emails.
 It's good if the emails get saved on webmail, which may help customer in accessing emails on server from different locations.


NSO(Norton Security Online):
Discovery questions:
 Do you bank, browse or shop online?
 Do you have any anti-virus to protect your identity when you are online?
 How do you protect your computer and hand held devices from spamming and virus?
 How many computers, handhelds, and mobile devices are used within your home?
Upsell Attempt:
Agent: The reason why I asked you this is because EarthLink offers you an amazing anti-virus NSO which will not only protect you from viruses but also safeguard your identity when you are online and it also enhances the performance of your computer Ma’am /Sir as you said you bank, browse and shop online, followed by the pricing details and promotion.
First 30 days absolutely free and thereafter billing begins automatically at $7.95 per month. Norton Security Online Provides a complete protection for all 5 devices (PCs, Macs, Android, iOS and tablets) with 1 subscription. Shall I send this Norton Security Online Software to keep your iPhone and iPad protected?
Overcome Objection:
 NSO helps Reduces PC startup time and boosts performance of your computer etc.
 NSO blocks almost all infected and dangerous downloads and it also warns you about social media scams and suspicious content etc.
 NSO which helps keep you safe when you surf, shop and bank online etc.
 NSO offers you a complete protection against online thefts, etc.


NWP(Norton WIFI Privacy):
Discovery questions:
 Do you connect free WIFI available at coffee shops, restaurants, airport, or any other public places?
 How do you protect your computer and hand held devices from spamming and virus while using public WIFI?
 Do you occasionally connect to public or free wireless networks?
Upsell Attempt:
Agent: Did you know that connecting to free or public Wi-Fi leaves you susceptible and vulnerable to business trying to access information about your viewing or shopping habits?
Let me provide you the quick information on this.
In order to provide our customers with the best security possible while accessing public WIFI, We are currently offering Latest and Most Advanced Norton WIFI Privacy which acts as VPN (Virtual Private Network) allows users to create a secure and encrypted connection - usually referred to as a secure tunnel-between the user and the Internet.
1. It Safeguards your identity and online transactions.
2. Detects and alerts when you connect to an unsafe Wi-Fi hotspot
3. Bank-grade encryption lets you surf safely on public Wi-Fi hotspots.
4. Avoids being tracked by companies, or cyber thieves.
5. Avoids unsafe websites and suspicious downloads
6. stops ad generators from collecting information about the user and their browsing habits
First 30 days absolutely free and thereafter billing begins automatically at $5.95 per month. Norton WIFI Privacy Provides a complete protection for all 5 devices (PCs, Macs, Android, iOS and tablets) with 1 subscription. Shall I send this service to keep your devices secured?
Overcome Objection:
 NWP helps to reduces identity and online transactions risks on public Wi-Fi hotspots
 NWP offers you a complete protection against unsafe Wi-Fi hotspot


PC Fine Tune:
Discovery question:
 How old is your computer?
 Is your computers performance running slow?
 How often do you delete cookies and caches on your computer?

Upsell Attempt:
Agent: Let me provide you the quick information on this.
Most of the Internet users face problems accessing webpages due to corrupted files. In order to avoid these kinds of issues in future, Earthlink is providing PC Fine Tune software to its customers. With a simple mouse click, you can
1. Improves PC speed & performance
2. Diagnoses & fixes disk errors
3. Fixes registry errors
4. Improves startup performance
5. Defrags your hard drive
We are offering a free 30 day trial of "PC Fine-Tune V12" , which will be continued automatically at $5.95 per month with no commitment. Shall I send this "PC Fine Tune V12" Software for check out?

Overcome Objection:
1. As a Technician of EarthLink, I suggest you to try it , with no commitment. You should give it a try, it's a really useful service.
 It will improve the overall start up performance of your computer
 Defrags the hard drive of your computer
 Removes unnecessary files of your computer



EarthLink Online Backup:
Discovery question:
 How many computers you have and do have any important data on them?
 How do back your important data, like photographs, files, documents on your computer?

Upsell Attempt:
Agent: The only reason I asked you this is because EarthLink offers online backup which is Very Safe and Secure, you can install it on multiple computers and can access your backup files from any part of the World.
1. It automatically backs up your important files and prevent data loss
2. Back up & sync multiple devices to your personal storage space
3. You can conveniently view files online
4. You can share files with family, friends or colleagues
5. Files are secure and encrypted
First 30 day free trial and there after an automated charge of $ 5.95/ per month. Shall I add 50 GB Online Back Storage Space service to your Account?
Overcome Objection:
 It would be able to save important files, pictures ,music ,videos anything on Elink online secured servers your data will be safe and secured.
 In case of data loss you can back up the data to any device or computer and you can also access the data from anywhere in the US. Etc.



NSO & Earthlink Online Backup
Discovery question:
 As you said you have Win XP/Vista/7/8/10 computer I was just wondering do you have any anti- virus that protects you from online identity thefts, deletes temp files and cookies and backup the information if your computer crashes.
 How do you protect your computer and backup data on your computer?

Upsell Attempt:
Agent: Sir/Ma’am EarthLink offers NSO which helps to protect your identity when you are online, & enhance the performance of your computer and Earthlink online backup which gives you 50 GB of online storage to safe any information on Earthlink online secured servers and you can access this information from any computer.
Earthlink offers these soft wares absolutely free for the first 30 days as a trial and after the 30 days free trial, followed by the pricing details and promotion.

Overcome Objection:
 NSO helps Reduces PC startup time and boosts performance of your computer etc.
 NSO offers you a complete protection against online thefts, hackers etc.
 In case of data loss you can back up the data to any device or computer and you can also access the data from anywhere in the US. Etc.


Spaminator:
Discovery question:
 How often do you receive junk email, spam emails and spoofing emails?
 Do you have any spam filtering on incoming emails on server which allows you genuine emails to get to inbox?
Upsell Attempt:
Agent: The only reason I asked you this is because PLLPC offers you spaminator service to you were in it filters all spam mails coming into your inbox etc., followed by the pricing details and promotion.
Overcome Objection:
 It helps you in receiving emails from people who are listed in address book, it's easy to manage spam filter
 It only allows genuine emails to get to inbox.