Notes

Hello! Good AfterNoon My Name is Amrit. How may I help you today ?

Hello! Good Evening My Name is Amrit. How may I help you today ?

CLOSING and IDLE

Is there anything Else I can do to assist you for today ?

Hope I have been able to address your concern at your satisfaction ?

It was my Pleasure assisting you.

Bye and take care

Thank you for contacting Amazon. We hope to see you again soon.

Please click on "End Chat " to close the chat window and continue shopping.

You have been Idle for 2 minute. Please respond within 1 minute to continue this chat.

I didn't mean to rush you however we have been Idle for 2 minute please respond within 1 minute to continue this chat

Since We have been Idle for 3 minute . I'll need to disconnect this chat. We hope to see you again soon!

Thank you for contacting Amazon Feel Free to contact us anytime We are always here to help our best.





CUSTOMER KNOWING



Could you please help me with the Order ID so that I can check the details for you ?



Could you please help me with the Order ID or Product Name so that I can check the details for you ?



Please be with me for 2-3 minute while I check the details for you



Please be with me for 2-3 minute while I check the details and do the needful for you.



Please send the snapshot on "[email protected]" with your registered email Id so that I can check and do the needful for you.



Please do not worry I will surely help you my best.







APOLOGY



I am really very sorry for the Inconvenience you have faced by this.

I would request you to please accept my sincere apology all the inconvenience you have to face by this.

I will not let your expectation down from Amazon and As you are valuable customer to us



Security


I will surely help you with this but, before proceeding further could you please provide me your registered email ID, your full name and the complete billing address with name of your city, state and the pin code associated with your account ?


May I please have the email address along with the name and billing address on your account?



Please help me with your email address, first and last name and complete billing address along with PIN code registered with the Amazon account?



To Look into your account, May I have your name, e-mail address and complete billing address with name of your city, state and the pin code as on amazon account?



Before I proceed any further I need to verify some of your account details for security reasons. May I know your name on the account, the email and your complete billing address?



If customer is not willing to provide the details

I am sorry, I do not want to bother you by asking the details. However, this is just to verify that I am contacting and providing order related details to the account holder only and not to anyone else.


Ensuring the security of customer account information is our top priority. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account, and we aren't willing to take any short cuts where your privacy is concerned.

Thank you for providing me details which I needed to verify your account.
Thank you so much for helping me to access the account.
Thank you for your cooperation with our security check.



LINKS FOR CUSTOMER



Amazon: 1800-3000-9009. We will be glad to help you.


Bluedart customer service Toll free number: 1860 233 1234(https://www.bluedart.com/servlet/RoutingServlet?handler=contact&action=statelist)

Gati toll free number: 1860-123-4284.(http://www.gatikwe.com/locate-us) chat(https://livechat.boldchat.com/aid/652000063894871662/bc.chat?resize=true&cbdid=8590798083475787028)

FedEx toll free number: 1800 209 6161(http://www.fedex.com/in/)

IPS Toll Free number: 1800-11-2011(https://www.indiapost.gov.in/vas/pages/LocatePostOffices.aspx)

Ecom Express : 011-30212000 / 66598800(https://www.ecomexpress.in/)

Delhivery : +91 (124) 6719500(http://www.delhivery.com/contact.html)

Seller support: 1800-419-7355 (8 AM to 8PM)



DTDC- Contact us (http://www.dtdc.in/contact_service.asp) (http://www.dtdc.in/tracking/tracking_results_detail.asp)

Pickup arrange

Fedex- https://www.fedex.com/fcl/?appName=fclpickup&locale=in_en&step3URL=https%3A%2F%2Fwww.fedex.com%2FPickupApp%2FFCLStep3.jsp&returnurl=https%3A%2F%2Fwww.fedex.com%2FPickupApp%2Flogin%3Flocale%3Den_in%26appTab%3DFDXE&programIndicator=4

GATI- http://www.gatikwe.com/pick-up-request

DTDC- http://www.dtdc.in/schedule-pickup-request.asp



Assurance



I can completely understand that in the end its us whom you trust to get all your issues resolved and we will be there for you



I can understand this however I also understand its us who stand behind everything and we are the only source for you to get order delivered and updated.



I understand this must be annoying and upsetting. I've already reported to our shipping department to make sure this won't happen again. Please be assured that Amazon will follow up with the courier until you receive the order. I hope you consider this as an isolated incident and give us another chance in future. Please preach patience to receive this order.



I know apology doesn't work here however its my request to allow us last chance to make it right for you



Please do not worry we are here for you and will make sure to do the needful I know its taking some time but it will definitely make you smile with resolution.



I don't want to make a false promise that will lead to make you and me upset in the end however I will try my best to get it delivered as soon as possible



I don't want to set the wrong expectations because it creates an issue later. We are here to help you so whatever is in my hand, I would definitely for you.



I am extremely sorry I hope you understand that item is directly packed by manufacturer,Please accept my apology.



Thank you In the meantime could you please help me with a snapshots so that i can forward it to team and cross check with local hub may be they are handling items wrongly.



Thanks for bringing this issue to our knowledge he will definitely take necessary action on the courier from our end and you will never face this issue again, If you prefer I will send you this chat script to you after this chat ends you can use it for future reference.



PRICE MATCH

As we do not charge you when the price of product increases, we can't do the price match when the price decreases.



I understand that you want the difference in the price due to price drop to be refunded. I would have been glad to help you with this,However as of now we do not honor that. Let me explain the reason.



I understand that you want us to help you with the price match since the price of the product decreased.However, Amazon doesn't offer a price match guarantee.



We do spend considerable effort to ensure our prices are the lowest in the marketplace at any time.Because the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over time.



Since the product is available through different sellers on our website,the price they you got is the minimum that our seller could offer you at that point of time. The price changes on real time basis, so we do not honor any price match.I am sorry for any inconvenience caused due to this.



Amazon doesn't offer a price match guarantee. We do spend considerable effort to ensure our prices are the lowest in the marketplace at any time. Because the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over time.

We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to change. While the Amazon website has accurate pricing information, we don't honor prices or savings posted without our permission on other websites.



SELF RETURN



As I have checked you have returned the item by Self Please confirm the courier name and tracking id so that I can check for you ?



As I can see you have requested to return the item and selected self return for the item as pick up was not available for the same.



I have checked the details and found that your item is seller fulfilled item and Seller has used our transportation for the delivery which Seller not uses for the return that is why the pick up was not available for this item.



If the Pick up has been available we surely have provided you the pick up as customer satisfaction means a lot to us.



Please do not worry and I request you to please return the item by Self and we will refund you the shipping charges paid over there.



You can return the item by any of your courier nearby location but from my point of view India Post will be better option for the return.



Once the item reaches back to seller your refund for the same is initiated from here and you can send the snapshot of your courier slip on "[email protected]" with your registered email id so that we can refund the amount in form of Amazon Pay Balance.



As the return shipping is not related to any prepaid method or bank account refund for the same can only be done in Amazon Pay Balance which you can use with future purchase with Amazon







TSDBNR



I would like to tell you that the product which you have enquired about, it is showing that the product has been delivered it to you and you are saying that you have not received it.



Please let me know have you checked with your family members, neighbors and building security/reception, security and mail room (if any) if they have collected the package on your behalf.



So I am contacting and escalating this issue to the courier team to deliver the item again to you and I am submitting a investigation request against your order to check where courier agent has delivered the item and deliver the item again



I am sorry to hear that you have not received the item and tracking is updated as delivered



I am escalating this issue to courier team to take strict action against courier team to take strict action against courier agent as it might be possible that courier agent has delivered the item to wrong address or updated false tracking as this was very rare situation at Amazon and I can assure you that it will not be repeated in future.



I request you to please wait till 20 February , if you do not get the item by this date we will offer refund or replacement of the product. There is nothing to worry on it I have done all the needful for it. I am positive that you will receive the item before that time frame .



and in that time if you receive the item please send confirmation on [email protected] that you have received the item with your registered email ID.



Please do not worry and I will try my best to make the item delivered to you for sure before that time period




OR




It seems there is an technical issue,I will get it correct



As I can see its showing delivered on*Date*


As I can see your order details it shows that it is shipped from amazon transport Postal Services And in case of amazon transport Services, when the packages gets delivered into their courier facility, they update the tracking as delivered.



However, they deliver the same order as soon as possible at the customer's doorstep.I am sorry for the inconvenience caused to you in this matter.
As I can see that the maximum delivery date of your is {date}


So, be assured that this order will gets delivered at your doorstep on or before that date.




I have escalated this with team and requested to get it delivered within 24-48 hours also to call you before delivery moreover for you i will keep a track however I need help from you to get this resolved



Thank you I have escalated for delivery You may save this chat once completed and its my humble request to reply on the mail once you receive package or if not then also timeline is ** as per estimate timeline however I am working within 24-48 hours for you



Only you can confirm delivery that is the reason I have requested you to reply on mail because I will work accordingly for you
I can assure you that you will receive package or refund because there is no point to keep your amount for the item you rare not buying



as you confirmed you haven't received the same its not delivered yet and it may have an error update we will get it correct and also will do the needful for you.



In this case we have two options if not delivered by FRD.
1.I can request replacement if available with same seller.
2.As I can see item is available with fast delivery at your address please place a fresh order with fast delivery we will request team to waive off your fast delivery charges also to get it delivered as soon as possible.



PAYMENT DECLINED



I have checked the details and as per Status of your Order It is "AuthPendingBank".



I am sorry that we have not received the payment confirmation from the bank within the proper time frame that is why the payment was declined and we have sent you confirmation for the same as well.


I request you to go through this link and You can submit new or updated payment information for this order here:

https://www.amazon.in/gp/css/summary/edit.html?orderID=[Order ID]



and At the time of Revision you can opt Cash On delivery for your Order If the COD option is available.





Incase you have been charged for the amount Please do not worry for the amount and it will reflect back to your account within 2-4 business days.



I am sorry I will not be able to confirm exactly why your bank declined our attempt to charge your card/Net banking account.



A charge can fail for a variety of reasons, many of which may not be related to the validity of the credit card or available balance. Here are some things to check:

-- Have you entered the credit card number correctly without any transposed digits?
-- Have you entered the correct expiration date? Has the date expired?
-- Have you exceeded your credit limit?
-- Have you selected the correct Net banking account?



You may want to contact your issuing bank to inquire about their policies or restrictions regarding electronic or internet purchases, as this may be the source of the problem

Also, if the card has been updated or revised in any way recently, we'll need to receive that new information so we can process this order for you.





EARLY DELIVERY



I have checked the details and found that you have placed your Order on 17 February and your Estimated delivery date is for 2-3 March



As the item is not shipped Yet I am creating a follow up for you and I will contact courier team and ask them to deliver the item on high priority at at earliest and call before delivery

I would be checking and contacting courier team time by time for the delivery so that delivery can be done at earliest on your preferred time

Please do not worry and you will receive the item at soonest

Please be rest assure that Whatever is in my hands I will do to solve your delivery issue.

And to help you Best I will be checking personally for the delivery to be done at soonest



I have checked the details and found that you have returned the item on 14 February.

As I have checked as per tracking your return is still in transit and has reached to Surat courier hub and it will reach to seller asap.

I understand your urgency for the refund so I have initiated your refund from here as One Time Exception so that refund can be credited at soonest
Please do not worry and be rest assure that the amount will reflect to your bank account within 2-4 business days