Notes
Notes - notes.io |
OU: Suth CLK Phones
Issue:cust don't see the book he purchased
Resolution:check the order:D01-7755187-7348954
/order shows pending/and no option to resend/
the book on the order/book is not showing on the kindle library
/adv that we are going to escalate this issue/and found that this is already a know issue
DSN:B01B1502251201P9
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OU: Suth CLK Phones
Issue:like to get replacement instead of refund
for her kindle that is not connecting to wifi
Resolution:check memo/tt:0023877562 was filed/adv this to cust
cust hung up while checking if we can process replacement w/ the tt for his issue/
DSN:B00E1501143721PG
[email protected]
[email protected]
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OU: Suth CLK Phones
Issue:lower half is frozen w/ lines on it /
Resolution:cannot find kindle on the account/
cust provided the serial# /cust verify security/registered
kindle back on the acct./ no cid/kindle is OOW/
offer upgrade
DSN:B00E150114332FQU
aanross98
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OU: Suth CLK Phones
Issue:battery has ? mark
Resolution:HR/plug in charger/ still has ?mark/
kindle is OOW/ offer upgrade /cust choose"
Kindle Fire HD 8.9", Dolby Audio, Dual-Band Wi-Fi, 16 GB - Includes Special Offers $169.00
Shipping address:
Dana Snyder
4835 Alder St
Ferndale, WA, 98248-9505,
United States
Primary Phone: 360-224-1423
2day shipping
Credit Card ID: 9990-0001565-315270
DSN:D01EB0A014740UFA
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