Notes
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CX can pay through:
- sprint.com
process SSO
PROCESS:
------------
1. Opening spiel
2. empathy
3. probing
3. provide the SSO
"You know what MR. CX we have our SSO, its a self service. you can visit our website.
I can send you the process how to pay your bill. it can consume you
SSO:
- they can pay by dialing *3 on his mobile phone.
- they can pay using the web browser his phone.
- they can pay www.sprint.com
CST
Payment | Overview and Methods
CST
•Payment | Overview and Methods
•Payment Self-Service (sprint.com)
•Payment Mailing Addresses
For debit / credit card payments the accepted cards are:•Visa, MasterCard, American Express and Discover Card.
MONTHLY RECURRING PAYMENT
CST
Set up AutoPay
1. What are the two ways customers can setup, change, or cancel their automatic payments?
SPRINT.COM
MOBILE APP
2.What are the two payment methods customers can use to pay their bill when
enrolling in automatic payments?
CHECKING ACCOUNT, CREDIT AND DEBIT CARDS
CST
Auto Pay Set Up, Change or Cancel (i-Care)
PAYMENT QUESTIONS:
CST
•Payment Duplicate, Overpay, Unintentional or Unauthorized
•Payment Release Credit-Debit Card Funds
•Payment Activity Codes
Determining a Valid Dispute
CST
Payment Dispute | Missing (Lost) or Unapplied (i-Care)
Payment Disputes Demonstration
CST
Case Create Case or Dispute (i-Care)
Payment at Sprint store.
- it will take 4 hours to restored.
WRONG ACCOUNT
-Payment Dispute Missing (Lost or Misapplied) or Unapplied (i-Care)
have not been restored after recent payment
through the IVR
- create a case, because past posting time.
using online banking
- 3- 5 days
misapplied
- create case
1. Cx made payment for cash. but it will take 4 hours
2.
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