Notes

From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Friday, September 1, 2017 3:31 AM
Subject: Your Amazon.com account

Hello,

The following charge on your Amazon account has been disputed and the bank has demanded payment from us:

Your Order: 114-4468961-7965803
Transaction Date: Sun, Aug 13 2017
Amount in Dispute: 69.82 USD
Item in Order: Original Orthomol� Vital f - Ready to Drink Vials

We cannot process any orders until we receive payment for this order.

Please reply to this email with the last two digits of the credit card you want to use for repayment. For your own protection, do not send a full card number.

If the card is not already on your account, click "Your Account" on the Amazon.com home page, then "Add a Credit or Debit Card" under Payment Methods. Once you have added the new credit card to your account, just reply to this email with your permission to process the new charge. Please include the type of card as well as the last two digits of the card.

Once we have received this information, we will issue the charge to your specified card.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com
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From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Friday, September 1, 2017 3:36 AM
Subject: Your Amazon.com account

Hello,

The following charge on your Amazon account has been disputed and the bank has demanded payment from us:

Your Order: 114-2506500-7146616
Transaction Date: Sat, Aug 12 2017
Amount in Dispute: 73.98 USD
Item in Order: Crest 3D White 1 Hour Express Whitestrips Dental Teeth Whitening Strips Kit, 7 Treatments - Lasts 9 Months & Beyond

We cannot process any orders until we receive payment for this order.

Please reply to this email with the last two digits of the credit card you want to use for repayment. For your own protection, do not send a full card number.

If the card is not already on your account, click "Your Account" on the Amazon.com home page, then "Add a Credit or Debit Card" under Payment Methods. Once you have added the new credit card to your account, just reply to this email with your permission to process the new charge. Please include the type of card as well as the last two digits of the card.

Once we have received this information, we will issue the charge to your specified card.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com
=========================

From: Amazon <[email protected]>
To: [email protected]
Sent: Friday, September 1, 2017 4:15 AM
Subject: Charge Disputed for Amazon.com Order 114-6481914-8957012

Hello,

The issuer of the card used to pay for an order from your Amazon.com account has contacted us. You disputed this charge with them, and they withdrew the payment made to Amazon. As a result of the dispute, we have not been paid for this order.

Here are the transaction details:

-- Order number: 114-6481914-8957012
-- Order date: August 15, 2017
-- Disputed amount: 81.36 USD
-- Payment type: Visa
-- Account number: **68
-- Items in order: 1.0 of (Apple Magic Mouse 2 (MLA02LL/A)) for 76.5 USD

If you authorized this transaction, we can charge any valid card that is registered to your account. Just reply to this email with the card type, the last two digits, and the expiration date. For your security, do not send full card numbers by email.

If you want to register a new payment card and you can access your account, go to Amazon.com, click “Help”, and then click “Payments & Gift Cards”. Once you have added the new card, reply to this email with your permission to process the charge. Please include the card type and the last two digits of the card account.

If you want to register a new payment card but you no longer have access to your Amazon.com account, fax the following information to our secure line at 1-206-266-2752:

-- The card type, the full credit or debit card number, and the expiration date
-- The name, address, and phone number that the cardholder registered to the card
-- Your order number and the total payment amount that you authorize

Please allow 5 to 7 business days for your payment to post.

To protect your information, we let only a few account specialists see the documents that you fax to our secure line. Our Customer Service team cannot access these details, view your fax, or share more information about this matter. They can only verify that we sent this request.

If you returned the merchandise, please send us the tracking information.

Sincerely,

Account Specialist
Amazon.com

From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Friday, September 1, 2017 4:15 AM
Subject: Your Amazon.com account: On hold for disputed transactions

Hello,

We are writing to let you know that we have put your account on hold because your card issuer has disputed one or more transactions that you have made. As a result of the dispute, your card issuer has withdrawn the funds and we have not been paid for this order. Your account will remain on hold until we receive this payment.

Please see the transaction details below. If you have authorized this transaction, we can charge any valid card registered to your account. Just reply to this email with the card type, the last two digits, and the expiration date. For your protection, do not include full credit card numbers in your response.

If you want to use a card that is not registered to your account, fax the following information to our secure line at 206-266-2752:

-- The card type, the full credit or debit card number, and the expiration date
-- The name, address, and phone number that the cardholder registered to the card
-- Your order number and the total payment amount that you authorize

To protect your information, we let only a few account specialists see the documents that you fax to our secure line. Our Customer Service team cannot access these details, view your fax, or share more information about this matter. They can only verify that we sent this request.

Here are the transaction details:

-- Order number: 114-6481914-8957012
-- Order date: Tue, Aug 15 2017
-- Disputed amount: 81.36 USD
-- Item in order: Apple Magic Mouse 2 (MLA02LL/A)

We look forward to hearing from you.

Sincerely,

Account Specialist
Amazon.com

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