Notes

for BOS/[email protected](put 5000 transaction number in subject line of email) 1-888-495-3382 - repair center
DO NOT repeat card info. ask CX to repeat 1-855-795-0509-Media Solutions

WE DO NOT SERVICE TRACFONE, STRAIGHT TALK AND NET 10
E-commerce- returns, purchases, trade ins
promotions- what promotions do we have,if they did not receive bonus, if they did not receive their promo item
phone
name
address
email
IMEI :
serial #:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:

phone
name
address
email
IMEI :
serial #:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:

phone
name
address
email
IMEI :
serial #:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:

SBP- Volume Down and Power button

Factory Data Reset Instructions
1.Simultaneously press and hold the power button + volume up button + home key until the Samsung logo appears, then release only the power button.
2.From the Android system recovery screen, select wipe data/factory reset.
3.Select Yes -- delete all user data
4.Select reboot system now.

Safe Mode:
Turn the device off.
1. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
2. When "SAMSUNG" appears on the screen, release the Power key.
3. Immediately after releasing the Power key, press and hold the Volume down key.


Clear Cache Partition
1.Turn off the device.
2.Press and hold the Volume Up key and the Home key, then press and hold the Power key.
3.When the device logo screen displays, release only the Power key.
4.When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
5.Press the Volume down key several times key to highlight 'wipe cache partition'.
6.Press the Power key to select.
7.Press the Volume down key to highlight 'yes' an press the Power key to select.
8.When the wipe cache partition is complete, 'Reboot system now' is highlighted.
9.Press the Power key to restart the device.