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I'm GM Eden and I will be assisting you today.
Your launcher sitting at 64% for an extended period of time is regular for this patch, simply waiting and letting the launcher patch should resolve your issue, although it make take a little while depending on your internet connection. If this doesn't resolve your issue, please do let us know so we can provide further assistance. I'll provide a link to our social media post about this below:
Twitter: https://twitter.com/BDO_News/status/897821932678250496
If you have any further questions or concerns, I'd be more than happy to address them for you, or you could submit another ticket and we will assist you in any way that we can. I hope that you can have a great rest of your day.
Furthermore, if you would kindly take a look at the survey that will follow the last message on your ticket, I would greatly appreciate it. These reports help us to improve by gathering player's opinions and suggestions, and we're always looking to improve!
I hope that you'll be able to continue your time spent within the world of Black Desert Online.
Sincerely,
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