Notes
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_________________________________________________
Cx called enquiring about any promos for the S8+
PL9473 Samsung Home Appliance Upgrade to Innovation Offer
Cx called stating that he submitted an offer the promo and he got an email saying that he did not make a purchase at a qualifying retailer.
PL 9336 Infinitely Immersive Offer
Cx called checking on the status of his gift for the Gear VR. On checking dashboard he was approved for the bundle.
IMEI:
Cx called to update mailing address
Cx called to register for promotion
Cx called about loyalty points issue from Samsung Pay
Cx called stating that he has issues uploading his bank card to the Samsung pay app
Cx called stating that he did get his promotional code for his
_________________________________________________
Steps Taken:
Cx was advised that he would need to be transferred to the correct dept.
Advised cx that gift is on its way and he should continue to check his emails
Advised cx that promotion is already closed.
Advised cx that s/he should disregard email as it was sent in error and that promo has already been closed.
Advised cx that issue is escalated and will receive a response from our Promotions Advanced Support Team.
_________________________________________________Resources Used:
Dashboard, Zendesk
Transfer
Supervisor
samsungpromotions.com
samsung.com.
_________________________________________________
Outcome:
Cx was transferred to
Issue was escalated to Tier 3 and ticket was created
Cx was disappointed but acknowledged information given
Ticket #
_________________________________________________
PL 9898 SAMSUNG VERIZON FLASH SALE OFFER
PL 9839 Samsung Summer Kitchen Package Offer
PL 9336 Infinitely Immersive Offer
PL 9732 Infinitely Entertaining Offer
PL 9710 Samsung Tmo Free VR
PL 9526 Summer Gear 360 Offer
PL 9139 Samsung Google Play Offer
Due to overwhelming popularity of this promotion, we are experiencing a longer than normal processing times. We apologize for the delay and will contact you via email as soon as your registration has been processed.”
_________________________________________________
1-800-SAMSUNG
1-800-726-7864 MON - FRI:
8AM - 12AM (EST)
SAT - SUN: 9AM - 11PM (EST)
https://www.surveymonkey.com/r/ssappsbmt
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