Notes

CASE 1.
joanna slade

>16 CHARTER
>SON COMPUTER
>SPEED DOWNLOAD SLOW
>OTHER DEVICE OK
>EA7500
18L10C63621922
>bestbuy
>PROBABLY 2,3,4,5, SEPT.
> NONE
>LENOVO LAPTOP
>IPAD
>COUPLE CELLPHONE
>ALIENWARE
>SMART TV KENDAL
2.4 CHANNEL 1, 5GHZ
>WINDOWS 10
>
_____________________________________
CASE 2.
JAMES

WRT1900
18E20607605732
>3rd or 4th time today
> 1 desktop
>WIRED
>1 OR 2 HOUR
>WINDOWS 7
>>TURN THE ROUTER
>UNPLUGGED MODEM
>COMCAST
____________________________________________
CASE 3.
LENFORD MR.CAMPBELL
WRT54GS
CGNE1H838201

1 DESKTOP
1 SMARTPHONE
>WINDOWS 7
______________________________________________
CASE 4.
ANAPOLI
VAACOE

702328-0142
RE6500 V1
14S10P09430258

BESTBUY
2 WEEKS AGO

>CONFIGURE
>BROWWSER
>FROM DEVICE
>TALKING TO THE ROUTER OR NETWORK
>COMPUTERS, WEAK SIGNAL
>SETTING IS ACCURATE
>SETTINGS DISABLED
>PROBABLY DEVICE
>DETECTING
>WIRELESS CAMERA
>RANGE EXTENDER
______________________________________________
CASE 5
3184551180
TRACY
E2000
CVR01L107203

7-8 YEARS AGO
ROUTER NOT WORKING CORRECTLY, NO WIRELESS HOOKUP FROM DEVICES

>3 DIFF. LAPTOP
>INSPIRON
>WINDOWS 7
>SMARTPHONE, SAMSUNG
>HUESNET
>STEADY BLUE
> 1 MIDDLE, ARROW CIRCLE STEADY BLUE
>STEADY BLUE
>WIRED GREEN FLASHING
>POWER BUTTON BLUE
>

OK TRACY SINCE ITS A GOOD THING THAT
YOU HAVE INTERNET DIRECTLY FROM YOUR
MODEM, SINCE YOU HAVE RESET IT, WE
MUST CONFIGURE YOUR ROUTER
TO THE MODEM AND EMBED THE
CONFIGURATION
_______________________________________________
CASE 6.
DUNG TANG
CINDY- AGENT


CISCO-
________________________________________________
CASE 7.
CaROLYN ANDERSEN
5209062014

e900 v0.5a
12312C61334151


>iphone
>ios
>laptop
>windows 10
>router connected to modem
>COX/CABLE
>new phone new computer
>new lp c>
>security
>10ff-yy-

sup call: TC Love (22141)
- customer asked for a supervisor
- customer wants to update the new phone and computer
- customer was already on the router page and looking at the wireless password
- inform the customer that we don't keep a copy of their password for security purposes
- customer insist that we should know the letters on her password coz it's confusing
- inform the customer that we wouldn't know because we were not the one who set her wireless password
- customer was asking how to change the password
- told her to just change the passphrase and save the settings
- customer said that she'll be the one to reconnect to the wireless network
- end call
_________________________________________
CASE 8.