Notes

Hello, my name is Pushpraj. I will be happy to help you.

Good evening.
How may I help you today ?

I understand that you want to
I understand that you are facing an issue with

Its my responsibility to assist you.
Thank you for contact with Amazon
You have a great day ahead!

Your order has entered the shipping process and is currently being packed for
delivery. Your package should be leaving our fulfillment center shortly; as soon as it has, we'll send you an e-mail message confirming the date,
contents, and method of your shipment. Your order could ship any time
between now and right before the estimated delivery date.

The delivery estimate is calculated based on multiple criteria, including the
location of the inventory of item, the delivery address, and how quickly we
can put your order together and get it to courier. We believe our delivery
estimates are accurate and you should receive your order soon.

Our fulfillment centers process a high volume of shipments daily,and we work
very hard to make sure every customer's order gets out the door as quickly
as possible. I do apologize for the wait but we will not delay it so long we miss the estimated ship date we have given you in your confirmation email.
This is still considered on time.

The wait period is the maximum time for the carrier to deliver your package
but it will be delivered to you any time within the time frame that I mentioned above.

> APOLOGY

I am sorry that you have not yet received your order,I will certainly sort out the issue in best possible way.

I am sorry the item you received is a defective one,I will certainly sort out the issue in best possible way.

I am sorry to hear the item you received, wasn't what you expected.
I am sorry for the trouble faced by you in this case.I will certainly sort
out the issue in best possible way.


I personally feel guilty that I am not able to help you to change the negativity.


Apology phrases: I apologize for any kind of inconvenience caused in this
regard. Please be assured we’ll do the best we can to assist you.

Please understand we certainly didn't intend this to happen to our customers.
I will help you sort this out for you.

Please accept my sincere apologies in this regard, I will try my best to help you to get your confidence back in amazon, as I can check you are our valuable customer and we do not want our customers to face problems like this.

Can I have the order number,please?

Can I have the link of this product?

> HOLD

It will take some time,while researching on this issue.

Please allow me couple of minutes to check it for you.

Let me check the best that I can do for you. May I place you on hold for 2 minutes?

Sometimes clearing your cache and cookies will solve this problem. Your
browser's "Help" menu will tell you how to do this."

Please look into the issue as the amount got deducted but the status is showing Payment On Hold.

> CLOSING

I hope I was able to resolve your issue as per your desire. Please let me know if I missed anything.?

Is there anything else that I can assist you with?

Do you have any other questions for me?
May I know if all your queries have been resolved for today ?
It was my pleasure assisting.You have an excellent day ahead!
Thank you for contacting amazon. Bye and take Care.

Please allow me to close the chat.

Or, please close this window by clicking the "end chat" link for me.

It was my pleasure assisting.You have an excellent day ahead!

Thank you for contacting amazon. Bye and take Care.

Please click on 'End Chat' to close this chat window

It was a pleasure to assist you with this. Thank you for contacting
Amazon. Have a great evening.


EXTRA HELP:

You will receive an survey of my abilities to help you, If I solved your queries please do reply on the link in email.

I would request you to please take this time as an exception as we do not intend this to happen to our valuable customers.

In the meantime, I check the previous chat and got to know that the product was

We can not loose our valued customers like you. And it is only possible if we resolve the customers issues in the best possible manner. And would work on their issues.

It is correct that I can not change what has happened but if you give me a chance, I would try my best to check what best can be done if it is in my hand.

It is not about believing you but I need to make sure that whatever information I am passing must be authenticated to get the correct resolution.

We can not force anyone to buy the products from us but we can not want our customers to go elsewhere without of the issues.

but I understand it is my fault that I did not convince you enough to know further about the issues you faced.

I can not even think in this way because I am also a customer in some point of time. So if you do not understand me helpful, I would try to improve myself to convince our customers in the better way. Your satisfaction means a lot to me.

PAYMENT REVISE:
I want to inform you that the mainly payment works in two payment gateways, first when the order is placed the amount is fixed in your bank account by bank and in second gateway bank approves the payment to credit in amazons account. However sometime due to some technical or server issue payment got decline by the bank server and the order shows as on hold pending payment.


REFUND ON RETURN:
I want to inform you that it normally takes 5-7 business days for the product to reach back to us, once the product reach back, we initiate the refund within 24 hours and your money reflect into your bank account within 24 hours.



PICK UP NOT DONE:
I have checked the issue and for the solution to this issue what best I can do is I will escalate the issue to the delivery team and will ask them to pick up the product by tomorrow morning on a high priority note as I can understand that you also have other works to do in your personal as well as professional life. Rest be assured I will make sure that you do not have to contact us again int his issue.


SELF RETURN:
I have checked the issue and found as the product is a third party seller product and in the case of return or replacement the seller arrange the return for the order. In this case I can check that seller has arranged a self return for the order. In that case you have to send the product by any courier to the seller address.

I am sorry to be straight forward by I do not want to set any false expectation int his case, as if I say that you will get and then you will not then you will be more angry than right now.


COMPENSATION:
I have checked the issue and as you are a valuable customer to us and we do not want to lose you for this issue, I would request you to please accept a gift card of Rs 50 as a good will gesture.



TRACKING EXCUSE:
In this case I have generally seen that when ever some issue occurs with the delivery or delivery person misses the time frame of delivery due to high work load. they simply use the preset blurbs and update the tracking. In this case I can say this might be the main reason. However that too is not acceptable as we want a full transparency between you and us, that is why we have that tracking option.



> IDLE
You have been idle for more than 3 minutes. Please respond within next 2 minutes to avoid chat disconnection.

You have been idle for 5 minutes. In case, you have any further query; please contact us again and we’ll be more than happy to assist you again. Thank you
for contacting Amazon.in. You have a wonderful day ahead!!

I don't mean to Rush you, however we've been idle for 3 minutes, if you
aren't able to respond in 2 minutes, I will need to disconnect the chat.

Since we've been Idle for 5 minutes, I will need to disconnect this chat,
I'll send you a follow up e-mail.

There is no need to return the item to us. You're welcome to keep or dispose whichever option is convenient for you.


To make up this inconvenience I'll extend your prime benefits for 30 days.


I will send you an email to confirm the above details once the chat ends.
I have just sent you an email confirmation regarding it.

I'll send you a confirmation email in this regard at the end of the day. Would that be fine?

> I can understand your concern , I am doing all I can to get the issue resolved at the earliest. However, at this point of time I am sorry I cannot take any action until I receive a response from the investigation t