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https://ovs.snapdeal.com/
https://docs.google.com/spreadsheets/d/1b0rQ7JSz7YoZRrAX46lH9-Pb2eFFwZg4CiuvNeInR0E/edit?pli=1&gid=1554777688#gid=1554777688
https://docs.google.com/spreadsheets/d/15zMYdUqBzvEiJHTQ3Wvy1NrTHaGOhIZkrmqdGo6tbU4/edit?gid=156738262#gid=156738262
https://docs.google.com/spreadsheets/d/1l9Xnnf8A4ej8_WquGKLzI6wxWbNAGDSv2rnRFgEzzI4/edit?copiedFromTrash=&gid=140289887#gid=140289887
https://agent.cloudagent.ozonetel.com/login
https://snapdeal.kapturecrm.com/nui/login
https://cc.snapdeal.com/
https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit?gid=2101529744#gid=2101529744
https://web.whatsapp.com/
issue- order not verified
action- order verified by ovs panel
comm- info shared //cmn
issue-different item
action-apology done // maco shared
comm-update after getting details // tat shared 24-48 hrs
issue-cod block
action-apology done // info shared
comm-guid cx to place order with prepaid
Issue- cx voc change i dont like the item to different
Action- Info shared //green ic to red ic
Comm- info shared // apology done// denial shared// cmn
cx want senior call//call transferred to ed
working on another ticket
Shipped Together case
action : info shared
comm : apology done // cx shared all details but cx unable to share packaging image as cx return one item and the packaging is gone with product so cx doesn't have packaging but cx shared all details // tat shared 24 - 48 hrs for update
Issue: incomplete query
action: cx dont have suborder id
comm: cx drop the call// cmn
Issue: na
Action: na
comm: cx no response// call disconnected after 3 warnings
758955924559
Action: Info shared // asked cx to share the alternate phone number//
comm: apology done//shared the complaint status// tat shared 2-3 days for pickup//shared the courier partner name // also guide to pack the parcel in original packing// cmn
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