Notes

Pwede po makahingi ng few more minutes while I create a case for your concern para ma-forward ito sa designated team namin for proper handling. Humihingi po ako ng konting pasensya at pang-unawa habang inaasikaso namin ito.

Aside from this concern, may iba pa po ba akong maitutulong sa inyo?

I’ll end the conversation for now po. Huwag po kayong mag-atubiling makipag-ugnayan muli sa amin kung kailangan ninyo ng karagdagang tulong. Thank you at ingat po!


Hi Lorenz! This is Chogi from Converge Social Media Support. Thank you po for providing the details. Pasensya na po sa inconvenience. Hayaan ninyo po akong tulungan kayo regarding your selective browsing issue. Pwede ko rin po bang makumpirma kung active pa ang registered contact number at email address ninyo? Also, kailan po nawalan ng connection for reference? Thank you!




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Maliban po sa No connection issue, mayroon pa po ba kayong ibang concern?
Please wait po for few minutes while I'am checking your account.
Pasensya na po, I'am still checking your account. Thank you
I am sorry po to hear that you are experiencing slow connection. Let’s do a quick check
together para ma-identify po natin yung cause.

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Just letting you know, I’m still here and processing your ticket.
Just to let you know po, nandito pa rin ako at pini-process ko pa ang ticket ninyo.
Still working on your ticket. I’ll update you once it’s ready.
Ongoing pa po ang pag-work ko sa ticket ninyo. I’ll update you agad once ready na ito.
Almost done with your ticket. I’m still here if you need anything.
Malapit na po matapos ang ticket ninyo. Nandito lang po ako if may kailangan pa kayo.
Just a quick update, I'm still working on this for you.
Quick update lang po, ongoing pa rin ang pag-work ko nito para sa inyo.
Still here, finalizing your ticket now.
Nandito pa rin po ako, fina-finalize ko na ang ticket ninyo ngayon.
Thanks for your patience. I'm just about to wrap up your ticket.
Maraming salamat po sa inyong patience. I-wrap up ko na po ang ticket ninyo in a bit.



Pwede po makahingi ng few more minutes while I create a case for your concern para ma-forward ito sa designated team namin for proper handling. Humihingi po ako ng konting pasensya at pang-unawa habang inaasikaso namin ito.



FOR ONSITE
Thank you po sa paghihintay! Na-forward na po ang concern niyo sa aming Field Engineer para sa onsite visit. Please be advised po na maaaring abutin ng 24 to 48 hours bago makarating ang team namin sa inyong area. Kindly i-keep po ang inyong mobile phone accessible para sa further updates. Pwede niyo pong gamitin ang case number 03122093 para sa follow-up.




Thank you for waiting! I have forwarded your concern to our Field Engineer for an onsite visit. Please be advised na it may take 24 to 48 hours for our team to reach your area.

Kindly keep your mobile phone accessible for further updates. You can use case number 03122093 for any follow‑up.

Also, para mas madaling ma‑locate ng aming Field Engineers ang inyong area, kindly provide po the needed information from my previous message.
Thank you po.
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DELIVERY

Thank you for waiting. Upon checking our system, your account is active, and the delivery of your inclusion is currently in progress. Please be informed po that we have already coordinated with our team for faster processing. For your reference, here is your Job Order Number: W0091612 and 00306394. Once the delivery is on its way po, you will be receiving an update via your registered information. Thank you po for your patience and cooperation.

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FOR NORMAL 
Thank you po sa inyong patience. Please be informed na na-forward ko na po ang inyong concern sa aming network team for further checking. Kindly po monitor ang inyong connection within 24 to 48 hours.
Ito po ang inyong case number 02883409 kung gusto niyo pong mag-follow up sa inyong concern.
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FOR OUTAGE 
Please be informed po na na-escalate ko na ang issue na ito sa aming concerned team. Ongoing na po ang restoration, at magbibigay kami ng updates via SMS sa contact number na naka-record sa aming system. Please be assured po na ang aming technical team ay ginagawa ang lahat para ma-resolve ito agad.
Ito po ang inyong case number 05322346 kung gusto niyo pong mag-follow up sa inyong concern.
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REBATE
Thank you po sa paghihintay. Please be informed na na-endorse ko na po ang inyong request for rebate sa aming designated team for proper handling. Ang estimated rebate amount po ay PHP 0.00, at please be advised na ito ay still subject for approval.
Ito po ang inyong reference number 06104456. Salamat po!


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Naka-create na po ako ng ticket. Ito po ang inyong reference case number: 10767403, na maaari ninyong gamitin for follow-up. Please be informed po na na-forward ko na ang inyong concern sa designated team. Rest assured po na aware na po sila at ginagawa po nila ang kanilang best para ma-resolve ang inyong case. Kindly keep your line open na lang po for further updates. Salamat po!