Notes

Thank you for calling PODS, this is Josh, who do I have the pleasure of speaking with today...

PODS® pricing depends on container size, delivery and pickup location, and how long you keep the container. With those details, we can provide an accurate quote.

Also, I will ask you some series of question for me to provide proper recommendations, okay?

Is this your first time calling PODS? find quote

FIRST IME: Well, we appreciate your interest with PODS, potentially you will be part of the 8 million moves with PODS doing in the business for 25 years with a less 2% damage claim.

ALREADY USED PODS: Well, thank you for being part of the 8 million moves with PODS doing in the business for 25 years with a less 2% damage claim.

“Can you please confirm where we should deliver the empty container?”
“Can you confirm the new address as well where the container will be delivered after loading?”

*How long do you expect to need access to the container?”

**Uncover the reason of the Move, Uncover the customer's primary need and RELATE!!! RAPPORT!!!!

........Good thing is we also used PODS as we deliver the container directly to your location, you can pack on your own schedule—no rushing, no pressure.


>Do you happen to know your home’s total square footage?
If not, no problem — we can also figure it out based on the number of rooms.

**“How many rooms’ worth of items will you be placing in the container?”

*Based on what you have told me, I HIGHLY recommend our...

8 ft long × ~8 ft wide × ~7 ft high
Fits the contents of a studio apartment or one room
Fits in standard driveways and limited parking areas
secured and durable, weather‑resistant steel construction for outdoor storage
Ground‑level loading (no ramps required)

12 ft long × ~8 ft wide × ~7 ft high
Fits 2–3 rooms, typically a 1‑bedroom or small 2‑bedroom home
Can hold major furniture (beds, couches, appliances)
secured and durable, weather‑resistant steel construction for outdoor storage
Ground‑level loading (no ramps required)

16 ft long × ~8 ft wide × ~7 ft high
Fits 3–4 rooms, usually a 2–3 bedroom home (up to ~1,200 sq. ft.)
Accommodates large furniture sets and bulkier items
secured and durable, weather‑resistant steel construction for outdoor storage
Ground‑level loading (no ramps required)

And how much would you say is the total value of the content? 5,000? 10,000?

do you already have a lock?

Will you need help with packing or loading the container on either end of your move? Will you also need help with shipping a vehicle as part of your move?

Quick check—any promo or partner code I should add for you?

Thank you for sharing that! Do you have any other questions or concerns before we review your custom quote?


Your Quote # is _________________ and expires on _________________,

This is what is included in your price:

With everything including tax, your quoted total is $__________

Your billing cycle starts the day we deliver the container and renews on the same date the following month. That is for Monthly Rentals and Container Only Protection. If your container is ready for final pickup, please call us so we can stop future charges and schedule pickup for you. that's when you will be charged for the redelivery / final pickup fee of $_________

This is the best time securing the date as there's no guarantee that the date will be available to a later time. This includes the container availability as well.

ASSUMPTIVE!!! let me go ahead and secure...

“And remember, PODS gives you flexibility with your move timeline — so once this is booked, you’re locked in without pressure.”

***The advantage of booking now is that everything is secured—your container, your delivery date, and your spot—so there’s no stress, and you still have flexibility if anything changes.


To move forward with the booking and guarantee your delivery date, we’ll just need a credit card to place on file for payment, okay?

Again, keep in mind we are an autopay service, and you can expect the payment to ONLY reflect a day before the scheduled delivery service.

I'm going to transfer you to our Secure Payment site for you to safely enter your credit card.
You'll be transferred back to me when you're finished.


POWER CLOSE: SALE
"Thank you for allowing me to assist you! We're grateful for the trust you've placed in us!"
You will receive an order confirmation and other documents about what we’ve discussed today. As we wrap up this call, just wanted to check if I was able to deliver service to your expectation, would there be anything else I can help you with today?

I appreciate the kind words, by the way, after this call you will receive a survey via email, it's about our interaction for today, it's like a scale with 5 being the highest, I would love to hear from you.
*********************************************************************************************
POWER CLOSE: NON-SALE
"Thank you for allowing me to assist you! As we wrap up this call, just wanted to check if I was able to deliver service to your expectation, would there be anything else I can help you with today?

I appreciate the kind words, by the way, after this call you will receive a survey via email, it's about our interaction for today, it's like a scale with 5 being the highest, I would love to hear from you.


***Now I’m going to transfer you to our automated disclosures message. These disclosures are very important for completing your booking. Please log into your online account at PODS.com to accept your rental agreement — if this step isn’t completed, your transit date may be canceled. You can also review your order confirmation and any other documents online. If you have questions at the end of the message, you’ll have the option to speak with an associate. Thank you for choosing PODS. Please stay on the line while I transfer your call.