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Email: No E-mail
Phone: No Email
Model and Version: AC1600 EA6400
Serial Number: 13410606509794
22141
18005465795
6 am to 8 p pacific standard time
REMEMBER:
Pitch DC-DCU for IW devices
Pitch PC/PC6 for Out of CAS and OOW
Linksys Phone Number: 800-326-7114
Empathize friend!!!
MAC Air
Standard Cases:
DETAILED DESCRIPTION OF THE ISSUE:
Device & symptoms (what/where):
HISTORY:
When does the problem occurs:
How often:
EXACT ERROR MESSAGE RECEIVED:
<Enter N/A if not applicable/relevant>
RELEVANT NETWORK INFO:
Computers’ OS and Service Pack info:
ISP Modem (Brand, Model & hardware version): Time Warner Cable
ISP Modem mode:
WAN IP address when direct connected:
WAN IP address displayed in the router:
Wired
Number of wired computers:
Frequency of wired disconnection issues;
Other details about wired disconnection issues:
Wireless 5 Laptop MAc
Number of wireless computers:
Brand of built in Wireless adapter:
Model and version of wireless adapter:
Wireless Security:
Wireless Channel:
Wireless SSID:
Wireless status bars:
Other relevant wireless settings:
Distance between wireless computer and router:
Frequency of wireless disconnection issues:
Other details about wireless disconnection issues:
Setup Wizard
Was the setup wizard used:
Setup Wizard version:
Setup Wizard error message/code:
Setup Wizard failure description:
Adapters and Firmware
Found Driver Version:
Installation error message/code:
Found Firmware Version:
Installation error message/code:
Found Software Version:
Installation error message/code:
3rd party software:
Installation error message/code:
TROUBLESHOOTING:
Specific Step-by-Step procedures taken with Customer. USE DETAIL.
Step 1: 72.132.27.224
0.0.0.0.0
34
75.85.211.203
ERROR: there's no internet connection, site can't be reach.
Changed SSID 2.4 and 5.0 GHz
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Step 7:
Step 8:
Additional/When possible (for troubleshooting)
Troubleshooting steps and why?
Security type was changed… why?
Why did you reset the router?
Why was the modem power cycled?
If determined defective, based on what?
RESOLUTION/CLOSING REMARKS:
Technician’s idea of what the root cause/real problem was?
Have you seen this issue often enough to consider it as a possible product bug?
Customer agreed to close the case: Yes/ No
Customer agreed issue was: Resolved/ Not Resolved
Customer satisfied: Yes/ No
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