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No. of Wired Computers: None
Operating System: N?A
No. of Wireless computers: None
Operating System: N/A

Can wired computers get online from the router? (Y/N) N/A
How far are the wireless computers from the router? N/A
Are there other wireless computers working? (Y/N) N/A
Can the wireless computer detect other wireless network? (Y/N) N/A
What is the LED light status of the router? N/A

Wireless Settings:
SSID of 2.4 GHZ: N/A
Security type: N/A
SSID of 5.0 GHZ: N/A
Security type: N/A

Troubleshooting Steps:
(Specific Step-by-Step procedures done with the customer. DETAILS.)
Step 1: Asked the customer regarding the basic information about her device.
>> She gave out her information
>> I found out that the customer's router is already out of warranty.
>> Pitched sales.
>> Customer asked if she will buy a new router.
>> Answered the customer.
>> Customer declined.
>> Extended for anything I can help her with.
>> Pitched closing spiel.
>> Call Ended
Step 2:
Step 3:
Step 4:
Step 5:







Closing Remarks:

Does the issue need to be escalated? (Y/N)
     
 
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