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Call Centre - Hyderabad, Delhi, Edinburgh, London, Glasgow
Evaluating many CRM helpdesk tools, Using Oracle RightNow, fed up because of quality.
Large framework
Looking at Zendesk and Freshdesk and more,
The Trainline - Dominant online train ticket retailer, white-label their website to other train operators in the UK, dominant in b2c market and b2b
high volume, low margin tickets, risk involved,
Self Service Critical, Mobile support, help sections within app.
300 agents
180 concurrent
EU hosting
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