Notes

GSM TEST PHONE SKU
999999999999293
SIM: GSMSIM 8901260633951794639F

cx called in to pay the bill
$3 convenience fee
•adv cx can pay by metropcs.com for free or on the my metro apps
•adv sms for confirmation nmber
•adv nxt bill and mrc

MDN CHANGE

cx is asking to change the phone number -

cx received harrasing calls and text -

•Adv $12.00 plus applicable tax due immed for MDN change.
•$3 convenience over the phone

cx declined the fee by changing the mdn

adv cx as a OTC we can waive the fee due to inconvenience
•If cx will process payment online for free
Adv cx to pay it right away to prevent account suspension

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CHANGE PLAN

cx want to change the rate plan to
•educate the cx the differece between the plans
•adv of sms for the changes and prov time
•Adv cx of the prorated charge
adv cx the
adv also the MRC
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ADD/REMOVE FEATURES

cx want to add
•adv cx of the initial charges
•adv of sms for the changes
•adv nxt bill and mrc

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MOVE SUBSCRIBER

cx is asking to move the on another account
upront payment for 1st month's bill
$3 convenience fee upon processing the payment
adv of sms for confirmation
Adv loss of family plan discount
9196365597
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ADD A LINE
activation **
•covered T's and C's
•Adv 1st month's bill due immediately
•Adv of $3 processing fee
•adv cx plans and features
• cx declined insurance
•adv vm pswd will be the last 4 of mdn
•adv due immediately
•adv nxt bill/due date
•adv payment sms
•adv provisioning time
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CHANGE CALLER ID
•old name
•new name
•adv it may take up to 72 hours for changes to go into effect

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unlocking code**

cx is asking the unlocking code of the phone

cx reason :

adv cx is the phone should be activated for more than 90 days

adv cx the phone is eligilble to be unlock

provide cx the codes

*******
account number**
cx is asking the account number

reason :

transfercall to cat *-*

provide cx account number


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CHANGE SECURITY

cx want to change the security code to an high security password

•adv of sms for the changes

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BCR

cx want to move the billing due date on every

•Advise of BCR fee $5 + applicable taxes which will be DUE IMMEDIATELY
•Advise of $3 fee should you collect the payment

•Provide NEW ANNIVERSARY DATE
and BILLING DUE DATE
adv bill
adv mrc

****************
suspend a line

cci to suspend the line
Adv cx still responsible to pay the monthly bill
reason is : lost/stolen offer high sec

adv cx the bill

Adv that cx cxn call back anytime to unsuspend (provide cb #)
Adv sms

CANCEL A LINE

cx want to cancel the line
- adv cx that upon CANCELLING A LINE cx will no longer have the same phone number back and if cx wish to ADD A NEW LINE cx needs to pay the first month's bill upfront.
Adv of sms for the changes
Adv loss of family plan discount
adv nxt bill and mrc

cx already paid the bill but the phone has no service

cx tried to process the bill online and the system is not accepting the payment

** esn change
cx want to switch the service to another phone

cx is not calling from the phone

cx is calling from the phone
adv cx we might get disconnected

old:

new:

adv cx sms and prov time
adv cx make a phone call
adv cx powercycle
test call : sucessfull

adv cx after the conversation
insert the sim-card and reboot the phone and try to make a phone call

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cx is asking for an extension to pay the bill

adv cx as a one time courtesy
48hrs of temporary service to paid the indicated bill on this account
adv cx sms and prov time

offer cx to call back after paying the bill to do a BCR *
offer cx bcr $5.00 + app taxes and prorated amount due to changes

adv cx to make a phone call
test call : went through

offer cx price plan change to lessen the bill /

adv cx that we cannot provide extension because of the last extension that was applied on this account.

adv cx call us back once the service interrupted

adv cx to pay the bill to avoid service interruption

call disonnected
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web isse**

cx was unable to acess the internet on is phone
error: web page not available
cx is having a slow connection

cx wans't able to send or receive MMS on the phone

coverage: 4G LTE connection
signal bars : full
calls and txt service are working fine

adv cx go to settings > enabled data >
> wifi and wifi calling off > reset APN >

adv cx try to access the internet -
web test : works !

adv to send out an MMS
MMS test: ok

provide cx trouble shooting steps

adv cx try to check f its working

adv cx after conversation
adv cx powercycle
adv cx try to access the web

adv cx to call us back using adifferent phone
if the same error happens

adv cx powercycle the handset after we hang up

test : sucessfull
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PUK UNLOCK

cx said the phone was locked
cx is asking the puk code

provide cx the code

adv cx to try **05*PUK*1234*1234#

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data top-up

cx want to add Gb on the phone

adv cx pay upront or within the day to avoid service interruption

adv cx $5.00 per 1Gb

adv cx amount due

adv cx sms
adv cx provisioning time
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acess the account using security question
provide customer security pin code
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iPhone Customer Support Number: 1-800-275-2273
My iPhone Customer Support Number: 1-800-694-7466
Apple Rebates Customer Support Number: 1-877-427-5776

Samsung: 91800-726-7864
Huawei: 91877-448-2934
Coolpad: 1877-606-5753
LG: 918007938896
UT Starcom: 1866-266-6967
Kyocera: 1888-236-2746
Nokia: 1888-665-4228
Audiovox: 1800-229-1235
Sony-Ericcson: 1800-374-2776
Motorola: 1847-576-5000
Huawei: 1888-548-2934
HTC: 1866-449-8358
ZTE: 1877-817-1759
Alcatel: 91-855-368-0829
blu phone: 91-877-602-8762
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206-552-2620Smartphone Support Line
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1-888-987-4357 Samsung Support Line
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1-888-919-9888 CAT
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91-800-518-7519 WNP
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1-800-901-6266 Dealer Support Group (ENG)
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facebook technical support #:91.800.573.6603
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1-855-224-6918 Automatic Payment Center
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1-866-862-3397 Asurion
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918009996389 Rebate Center
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91-877-603-3032 Online Orders
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1-800-374-5587 Smart Pay
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91-855-224-2140 Payment Support Center
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GOOGLE: 91855 836 3987
google play customer service

https://www.surveymonkey.com/s/Y9P9GN7
http://stopwatch.onlineclock.net/
http://mcare.metropcs.com/
https://dealers.metropcs.com/

Court Orders and Subpoenas Fax 972-860-2635
29908853 - Luigie Muyong - Password Reset to Gex469at

356706055082525 NOKIA LUMIA 521 SIM: 8901260661941879608F
4:27 AM
NETFLIX # 1 (866) 579-7172

29908853 - Binasa70
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https://metrocareagent.com/
54364555437857691742477077

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http://www.phoneclaim.com/documents/MetroPCS/Curr...