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1. AIA IT team was highly apprehensive of new resource taking over day to day responsibility of its account.
2. Knowlege gap existed
3. Project management changes at AIA leading to different functioning style and tilted political landscape had to be manoeuvred.
4. As part of AIA's Phase 5-6 implementation there were 4 major implementations to be kicked off at start of year.
i) STS (140 ManDays [MD]) ii) Succession Planning (120 MD) iii) Agent Bulk Upload (60 MD) iv) MAPF Automation (30 MD)
5. As part of BAU support there were a string of issues and CR's in pipeline which had to be taken over.
6. We have previously handled new implementations but handling the current volume of CR's, BAU, new implementations/projects simultaneously is a first time for Callidus at AIA.
7. Visa challenges
8. Handling resource swapping
9. KT: Training AIA IT team has been a challenge given their reluctance to even pick up functional aspects of their own business.
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