Notes

*************SENIOR CALL*******************

issue : APUC case // PUC not marked // approve for refund stage marked as per sop kapture history A
action :info share
com : tat share 24 to 48 hrs for update regarding refund
date=13/03/2026 pickup timing =12:00
ozental id 50259

9214800300
Snapdeal
773568410754 working ticket
[email protected]


issue : return realted // rpu generated based on images
action :post connected cx drop the call // call back done call not connected
cx using abusive lang // call release by my end
cx no response //call disconnected after 3 warning
cx put call on hold //call disconnected after 3 warnings
cx saying same thing call release by my end after 3 warning


Grievance Escalation move to inhouse


***********************Follow - up call ***********************
issue :shipped together case // images pending
action : info share // mail already share
comm :need to ask cx to share invoice , Snapdeal packaging , UT form and id proof
ozental id 50259

2 time CNC hence ACR marked
[email protected]
774085646960 working ticket
issue :incomplete query
dl 18 cm 18 red ic 7
action : RMN call // whatsapp sms share // call not connected // mail not share
com : need to share 48 hrs for update
need to discuss with cx
need to reschedule
need to share 24 to 48 hrs for update
DL 8 CM 8 RED IC 5
***********************Follow - up call ( inhouse case )***********************
issue : return rleated // rpu generated // History A as per Ticket Report
issue : return rleated //rpu generated as base on images //Kapture history change D to A
issue : return rleated // rpu generated as discuss with Ronit sir //suspected as per Ticket Rpr
issue : return rleated // suspected cx as per sheet remarks
issue : return rleated //11 days by aging bypass done
cx no response //call disconnected after 3 warnings
issue : APUC case // PUC not marked // approve for refund stage marked as per sop kapture history A

[email protected]
Welcome2@25


duplicate ticket
History Clear as per sheet Remark
deepak 50985

[email protected]
Pass@1234

[email protected]
Welcome2@25

[email protected]
Welcome2@25

[email protected]
Aviator@321#

giftvoucher activation link

https://snapdealgcbal.qwikcilver.com/QwikCilver/sclp.ssa/welcome.aspx?orgname=snapdeal




*************SENIOR CALL*******************
issue : return related //QASS panel images validation failed
action : info share
com : share denial as per process

*************SENIOR CALL*******************
issue : return related // delay in pickup // FE mention fake remarks
action : info share // NPR form filled
com : tat share 2 to 3 days for pickup


*************SENIOR CALL*******************
issue : ud case // delay in delivery
action :info share //ndr not filled
comm : tat share 24 hrs for update

***********************Follow - up call***********************
issue :
action : RMN call // whatsapp sms share // call not connected // mail not share
comm :

*************SENIOR CALL*******************
issue : APUC case // PUC not marked
action : info share //approve for refund as discuss with ronit sir
comm : tat share 24 to 48 hrs for update regarding refund

*************SENIOR CALL*******************

issue : return related // approve for refund as disucss with ronit sir
action : info share //Pickup Delay more then 11 days
comm : tat share 24 to 48 hrs for update regrading refund


*************SENIOR CALL*******************
issue : D received in kapture // cx received diff product
action : info share //images available in qaas panel
comm : tat share 24 to 48 hrs for reinvestigation

*************SENIOR CALL*******************

issue : return related // cx changing voc green to red ic // cx received diff color product
action : info share // quality check fail // ic change //NPR form filled
com : tat share 2 to 3 days for update

*************SENIOR CALL*******************

issue : refund related // cca marked
action :info share // EOD filled with CCA marked // macro share
com : tat share 6 days for reflection

*************SENIOR CALL*******************

issue : return related // empty parcel case ( Rajasthan cx )
action : info share
com : denial share as per process // ask cx to share images ( Snapdeal packaging and invoice ) and need to esc on mail after received images

*************SENIOR CALL*******************

issue : refund related // RFV amount related
action :info share
com : share denial as per process

*************SENIOR CALL*******************

issue :refund related // CCA marked
action: info share// mail share
comm : ask cx to share bank details in mail reply // need to fill eod in cca marked

***********************Follow - up call***********************

issue : empty parcel // histore clear as per sheet remark
action : info share // mail share
comm :need to ask cx to share invoice , Snapdeal packaging , UT form and id proof

***********************Follow - up call***********************

issue : refund related // sd reversal case
action :info share // EOD filled with sd reversal case cancellation already done // macro share
com : tat share 8 working days for reflection

*************SENIOR CALL*******************
issue : return related // 6 time pickup fail // raj cx
action : info share
comm : share denail as per process

***********************Follow - up call ***********************
issue : APUC case // PUC not marked // RAJ cx
action : info share
com : ask cx to coordinate with FE

[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]

[email protected]

[email protected]

********followup call *************
67249002108
67249072098

62329524146
7760349946258

526208569305


Dear Customer,

This is regarding the refund for your item. We have received your bank account details and have successfully processed your refund to your account ending with {***}. This refund will appear in your account within 8-10 business days.

Transaction amount: Rs. XXX
Refund Date: {DD-MM-YYYY}

Thank You,
<Your Name>




Dear Sir,

Thank you for your patience regarding your refund request for the Suborder Id - xxxxx We would like to inform you that the issue has already been escalated to the concerned team, and they are actively working on resolving it.

We kindly request you to allow 24 to 48 hours more for the resolution. We sincerely appreciate your understanding and patience while we work to get this matter resolved at the earliest.

Best regards,
Yash
Escalation Desk

Dear Customer,

This is regarding your product – [Product Name or Description].

We are currently awaiting the necessary details to proceed with your complaint. Kindly share the required information at your earliest convenience.

Product Image
Brand Packing
Invoice Copy

Once we receive the details, we will review and provide you with an update within 24–48 hours.

Please feel free to reach out if you have any questions in the meantime.

Best regards,
Yash
Escalation Desk
Team Snapdeal


Dear Customer,

Thank you for reaching out to Snapdeal.

I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:

Product Image
Brand Packing
Invoice Copy


Once received, our team will promptly verify the details and proceed with your request.

Looking forward to your prompt response.

Thank you,
Team Snapdeal

Dear Customer,

This is regarding the refund for your item. We have received your bank account details and have successfully processed your refund to your account ending with 7963 This refund will appear in your account account within 8 working days for update .

Transaction amount: Rs. 1742
Refund Date: 20/02/2026

Thank You,
Team Snapdeal

Dear Customer,

This is regarding the refund for your item. We have successfully processed your refund to your UPI details . This refund will appear in your account within 6 days for update .

Transaction amount: Rs. 1642
Refund Date: 05/01/2026

Thank You,
Team Snapdeal.


Dear Customer

Thank you for reaching out to Snapdeal.

We are unable to process your refund of INR Refund Amount: as your bank account details are currently unavailable, as your bank account details are not available in our records. To help us complete the refund process smoothly, we request you to kindly share either:
A cancelled cheque, or

A scanned copy of your passbook (with account holder’s name, IFSC code, and account number clearly visible).

Once we receive and verify your NEFT bank details, we will immediately initiate your refund.

We truly regret the delay and appreciate your cooperation in resolving this at the earliest. Looking forward to your response.

Warm regards,
Team Snapdeal

_________________gift voucher issue __________________

giftvoucher activation link
https://snapdealgcbal.qwikcilver.com/QwikCilver/sclp.ssa/welcome.aspx?orgname=snapdeal

Dear [Customer Name],

Thank you for reaching out. Please click the link below to activate your gift card:

[Activate Gift Card]

Simply enter your gift card details to complete activation. Once done, you can use it on your next purchase.

If you face any issues, reply to this email.

Best regards,
Yash
Escalation Desk
Team Snapdeal

-------------------account delete ---------------------------
Dear Bhagya
,
We tried calling you regarding your query but were unable to connect with you.

As per your request, your account has now been successfully deleted.

Thank you for bringing this to our attention. If you need any further assistance, feel free to reach out.

Best regards,
Yash
Escalation Desk
Team Snapdeal

weight issue -
tempered packaging -
inside packaging -
vedio and image -
order recieved by -

********Follow - up call********
issue - need to discuss
action- call not connected // mail marked
comm- call not connected

where purchase
activate
how activate
using on app or web

762504876489 67613616083
We would appreciate it if you can elaborate your inquiry and provide more specific information, so that we can assist you further.

In order to quickly help you, please reply to this email with the following details:-

- Registered Email ID or Registered Mobile Number
- Order Number / Suborder Number
- Item name for any query related to product information

Please feel free to reply to this email with any details or questions you may have.

Alternatively, you can also connect with us through the chat now option available on 'My Orders' from your Snapdeal app.

Thank You,
Team Snapdeal

2-3 Product Images
invoice copy
snapdeal packaging

Grievance Escalation

Dear [Customer Name],

Thank you for your email.

We would like to get in touch with you to assist you further regarding your query. However, we do not have your contact number on record.

Kindly share your reachable mobile number and preferred time for a call, so we can connect with you and resolve the matter at the earliest.

Looking forward to your response.

Warm regards,
[Your Name]
[Your Team/Department]

68035959779
765184311135

Dear Customer ,

We tried calling you regarding your query but were unable to connect with you.

This is in reference to your product regarding product – [Product Name].

If you would like a call back on an alternate number, please reply to this email with the preferred contact number. We will attempt to call you within 24 hours (between 9:00 AM and 6:00 PM). You can also connect with us through the “Chat Now” option available under “My Orders” in your Snapdeal app.​

Best regards,
Yash
Escalation Desk
Team Snapdeal

*************** RPU generated *************************

Dear Customer ,

We tried calling you regarding your query but were unable to connect with you.

This is in reference to return request to your product in which pickup partner has been assigned and your pickup will be attempt within 48 hrs for by our courier partner EKART - [Product Name].

If you would like a call back on an alternate number, please reply to this email with the preferred contact number. We will attempt to call you within 24 hours (between 9:00 AM and 6:00 PM). You can also connect with us through the “Chat Now” option available under “My Orders” in your Snapdeal app.

Best regards,
Yash
Escalation Desk
Team Snapdeal

**********************share denial *******************************

Dear Customer ,

We tried calling you regarding your query but were unable to connect with you.
This is in reference regarding product return req which did not pass through internal check to your product – product images
If you would like a call back on an alternate number, please reply to this email with the preferred contact number. We will attempt to call you within 24 hours (between 9:00 AM and 6:00 PM). You can also connect with us through the “Chat Now” option available under “My Orders” in your Snapdeal app.​
Best regards,
Yash
Escalation Desk
Team Snapdeal

**********************empty parcel case ********************************

Dear Customer ,

This is regarding your product which got empty parcel- product name

We attempted to contact you regarding your recent query but were unable to reach you.

We sincerely apologize for the inconvenience caused. Please be assured that we are currently reinvestigating your concern with the relevant teams to ensure a proper resolution.

Thank you for your patience and understanding. If you have any questions in the meantime, please feel free to reply to this email.

Warm regards,
Yash
Escalation Desk
Team Snapdeal

_____________________________shipped together case _____________________

Dear Customer ,

This is regarding your product which got missing -product name

We attempted to contact you regarding your recent query but were unable to reach you.

We sincerely apologize for the inconvenience caused. Please be assured that we are currently reinvestigating your concern with the relevant teams to ensure a proper resolution.

We kindly request you to allow us 24-48 hours to update you regarding for your concern. We will share an update with you as soon as we have more information.

Thank you for your patience and understanding. If you have any questions in the meantime, please feel free to reply to this email.

Warm regards,
Yash
Escalation Desk
Team Snapdeal


________________RPI denial ____________________________

Dear Customer ,

We tried calling you regarding your query but were unable to connect with you.

This is in reference to your complain regrading product which is under re-investigation – [Product Name].

If you would like a call back on an alternate number, please reply to this email with the preferred contact number. We will attempt to call you within 24 hours (between 9:00 AM and 6:00 PM). You can also connect with us through the “Chat Now” option available under “My Orders” in your Snapdeal app.​

Best regards,
Yash
Escalation Desk
Team Snapdeal

______________________________pickup related__________________________________


Dear Customer ,

We tried calling you regarding your query but were unable to connect with you.

This is in reference to your product return request which pickup pending – [Product Name].

If you would like a call back on an alternate number, please reply to this email with the preferred contact number. We will attempt to call you within 24 hours (between 9:00 AM and 6:00 PM). You can also connect with us through the “Chat Now” option available under “My Orders” in your Snapdeal app.​

Best regards,
Yash
Escalation Desk
Team Snapdeal

_________________________ delivery related _____________________________


Dear Customer ,

We tried calling you regarding your query but were unable to connect with you.

This is in reference to your product delivery we are currently working on priority basis to deliver your order at door step – [Product Name].

If you would like a call back on an alternate number, please reply to this email with the preferred contact number. We will attempt to call you within 24 hours (between 9:00 AM and 6:00 PM). You can also connect with us through the “Chat Now” option available under “My Orders” in your Snapdeal app.​

Best regards,
Yash
Escalation Desk
Team Snapdeal
_________________________NON connecting need to discuss ________________________
Dear Coustomer ,

We tried calling you regarding your concern with the recent product: ( product name ) however, we were unable to connect.

To assist you better, we would appreciate it if you could clarify the specific issue you are facing with the product. This will help us resolve your concern more efficiently.

Please feel free to reply to this email if you have any other queries. Alternatively, you can coordinate with the "chat now" option in my order section in the Snapdeal app.

We appreciate your understanding, and we look forward to your response.

Thank You,
Team Snapdeal