Notes
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CONCERN:
NAME:
RELATIONSHIP:
ACC NUM:
ACC NAME:
CONTACT NUM:
BTS?
email/ contact ACTIVE?
NEAREST LANDMARK:
CONTACT NUMBER:
DEFAULT
CALL 1HR BEFORE THE ARRIVAL
IF YOU CAN'T HEAR ME, PLEASE RESPONSE
ONCE AGAIN IF YOU CAN'T HEAR ME, PLEASE RESPONSE
SINCE I CAN'T HERE ANY RESPONSE FROM THE OTHER LINE, I WANT TO RELEASE THIS CALL
THANK YOU FOR CALLING CONVERGE
GHOST SPIEL
I’m sorry, but I’m not hearing any response from you. Can you hear me?
I’m sorry, but I’m not hearing any response from you. Can you hear me?
Hi! I’m sorry, but I’m still not hearing any response. If you can hear me, please do call us back or you can reach out to us via our official social media pages or via the Go Fiber App. Thank you for calling and I will be disconnecting this call now.
• PROFANITY
I understand your concern and I’m sorry that this happened to you, Sir/Ma’am ___. I’m doing my best to help you to resolve your concern. It would be best if you’ll refrain from using profanity, so I could help you.
I understand your concern, and I’m sorry for the situation you are experiencing, Sir/Ma’am However, I kindly ask that you refrain from using profanity. This will be your first warning.
[CLOSING SPIEL IF THE CLIENT IS STILL USING PROFANITY WORDS]
I’m sorry, I need to end this call. Thank you for calling Converge.
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