Notes

CASE 1
9124864697
13410606500118
trenton,
>we disconnected, never call
>route radio shack
>ac1600
>modem
>internet port
>how to reconfigure
>DSL
>havent did
>laptop
>windows 10
>6 DEVICES
2 laptop
>Frontier
>fOR THE PHONE
>YELLOW PORT CHORD TO MODEM, DSL CONVERTER
>>CUSTOMER GOES TO CMD OF THE ROUTER
IPV4: 192.168.1.112
DEFAULT GATEWAY: 192.168.1.1
MAC ADD :
IPV4 0.0.0.0
MODEM
>IPV4: 0.0.0.0 /
>dhcp :
>DG
wireless LAN ADA[TER
IPV4:192.168.1.112
>192.168.1.1
DG:
cable or dsl
_________________________________________
CASE 2.
peter

ae1200 -N-P
11110601601752

>plug w adapter
>unable to find
>pop in my computer
>connect
> DESKTOP
>WINDOWS XP
>cable 1
>bundle 3rd party
___________________________________________
case 3.
ronda

E2500
10A30C62411076


>HAVINGTROUBLE WITH THE
INTERNET
>FROM THE ROUTER
>BOTNET DOWNLOAD SPEED
>HUGHSENET
>DESKTOP
>WINDOWS 10
________________________________________________
CASE 4.
jonathan
7062321209

N300
12310C68247609

>RESET ROUTER
>DONT HAVE INTERNET
>TOLD THAT MANUAL
>COMCAST
>JUST CALL COMCAST
>ONLINE THROUGH MODEM
>IPAD
>LAPTOP
>DELL, WINDOWS 8
> CUSTOMER CONNECT THE LAPTOP DIRECLTY TO THE MODEM
___________________________________________
CASE 5.

suki

4165534777
E2500- CA
10A30C64601325

>DONT HAVE CD DRIVER
>CONNECT THE DRIVER
>BEST BUY
>LAPTOP
>MAC
>EXTRA CABLE
> DORM
>SCHOOL
_________________________________________
CASE 6.
9127778073
sam

EA8500 AC2600
16T10C67601525

>internet
>device
>connection cannot be verified
>modem connect
>xfininty, CHARTER
> telephone wired to oruter n xbox
> tablet , 2-3iphones 0 can connect
> 1 laptop
>windows 8
____________________________________
case 7.
Rhonda
Copley
6125903820

EX HUSBAND

ea4500
12A10603240055

>NOT ABLE TO LOG TO THE INTERNET
>CHANGE THE PASSWORD
>ROUTER PASSWORD
>comcast
> WIRELESS
>1 LAPTOP
>SMART TV
> 1 IPHONE , 2 IPAD
> WINDOWS 10
_______________________________________
CASE 8.
donny V2.
5416713529


>> router
>iphone too hookup

E1200
10822C65525692

>IPHONE
>PRINTER
>CHARTER
>DESKTOP
>WINDOWS 8.1

IF YOU COULD STILL,

Wired is working? (Y)
Operating System: WINDOWS 8.1
Other wireless device/s connected to the network: PRINTER

Is the wireless security already configured or is this the initial setup? YES
Can the wireless device connect if the wireless security is disabled on the network? NA
Are other wireless devices working? (Y)



Is the Wireless MAC filter enabled? (N)
Any error message received: (N)


Troubleshooting Steps:
(Step-by-step instructions provided to the customer)
Step 1: CUSTOMER CANT GET HIS SMARTPHONE TO THE WIRELESS CONNECTION
Step 2: CUSTOMER ACCESS UI USING DESKTOP, AND LEAVE USERNAME BLANK AND AND ädmin" FOR PASSWORD
>>ADMIN DIDNT WORK SO, WE TYPE IN PASSWORD FOR PASSWORD, CUSTOMER STILL CANT ACCESS
Step 3: CUSTOMER RESET HIS ROUTER FOR 15 SECONDS
>>CUTSOMER NOW TYPE IN THE 192.168.1.1 OR ACCES THE ROUTERS PAGE AGAIN
Step 4:CUSTOMER NOW TYPE admin FOR PASSWORD DIDNT WORK
Step 5: CUSTOMER HARD RESET THE ROUTER FOR A MINUTE
>>LIGHTS NOW ARE SOLID, GO ROUTERS GUI AGAIN
>> STILL NO OPTIONS
>>RESET THE ROUTER AGAIN FOR ABOUT A MINUTE
>>CUSTOMER GOES TO THE GUI AGAIN


Can the computer connect to the internet wirelessly? (N)