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Phishing refers to an email that attempts to fraudulently acquire personal information from you, such as your Apple ID, password and/or credit card information. On the surface, the email may appear to be from a legitimate company or individual, but it's not.
As a general rule, never send credit card information, account passwords, or extensive personal information in an email unless you verify that the recipient is who they claim to be. Many companies have policies that state they will never solicit such information from customers by email.
If you are concerned that your Apple ID or other Apple accounts may have been compromised, please refer to Apple ID Security below.
Reporting Suspected Phishing Attempts
If you receive what you believe to be a phishing email purporting to be from Apple, please send it to [email protected], a monitored email inbox, which does not generate individual email replies.
Forwarding the message with complete header information provides Apple with important information. To do this in OS X Mail, select the message and choose Forward As Attachment from the Message menu. For other email applications or webmail based services, consult your provider’s support information to determine how to forward messages with complete headers.
Additional Information Regarding Phishing
For more information about identifying legitimate emails from the iTunes Store, see Identifying legitimate emails from the iTunes Store.
For more information about identifying “phishing” emails, see Identifying fraudulent ‘phishing’ emails.
Reporting Other Suspicious Email
To report spam or other suspicious emails that you have received in your iCloud.com, me.com or mac.com inbox, please send them to [email protected].
To report spam or other suspicious messages that you have received through iMessage, please send them to [email protected] with the requested information.
Apple ID and Account Security
For information about best practices in Apple ID security, see Apple ID: Security and your Apple ID.
For information about two-step verification for Apple ID, see Apple ID: Frequently asked questions about two-step verification for Apple ID.
If you believe that your Apple ID has been compromised, please visit Apple ID to change your password immediately.
If you need additional help, contact Apple Support for assistance:
- Apple ID Support
- iCloud Support
- iTunes Store Support
- iPhoto Support
- Apple Store Support
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