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Operating System:
No. of Wireless computers:
Operating System:
Can wired computers get online from the router? (Y/N)
How far are the wireless computers from the router?
Are there other wireless computers working? (Y/N)
Can the wireless computer detect other wireless network? (Y/N)
What is the LED light status of the router?
Troubleshooting Steps:
(Specific Step-by-Step procedures done with the customer. DETAILS.)
Closing Remarks:
Does the issue need to be escalated? (Y/N)
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