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16S12P02601529
BOUGHT LAST NIGHT
WALMART
ARRIS GATEWAY
RESET THE RE6700
CONNECT TO EXT SETUP WIFI NAME
CAN FIND THE 2.4 GHZ BUT NOT 5.0GHZ
TRIED TO MOVE THE ROUTER 5FT AWAY FROM RE
STILL THE SAME
POWERCYCLE THE ROUTER
STILL NOT THERE
TRY TO WIRE THE EXT TO THE COMPUTER
DROPPING CONNECTION OF EXT
STILL HAVING THE SAME PROBLEM CANT DETECT NETWORK
EXTENDER IS 3 FT AWAY FROM ROUTER
STILL CANT CONNECT
WPS CONNECT
STILL WONT WORK
IT LOADS UP THE THE RE6700 SETUP PAGE THEN IT DROPS AGAIN HAVING AN ERROR MESSAGE THATS SAYS PAGE CANT BE REACH
WHEN ALL FAILS SUGGEST THE CUSTOMER TO RETURN THE RANGE EXTENDER TO WALMART SINCE IT IS STILL IN THE RETURN POLICY
WE ALREADY EXHAUSTED ALL THE TROUBLESHOOTING OPTIONS.
CUSTOMER AGREES HE'LL RETURN IT TO WALMART.
Operating System: WINDOWS
ISP: NORTH LAND CABLE
Can wired computers get online from the router? YES
Closing Remarks:
Does the issue need to be escalated? NO
------------------------------------------------------------------
LINKSYS E1200-NK
TV WIRED TO ROUTER
No. of Wired Computers:
Operating System:
No. of Wireless computers:
Operating System:
MODEM-COMPUTER
Can wired computers get online from the router? (Y/N)
How far are the wireless computers from the router?
Are there other wireless computers working? (Y/N)
Can the wireless computer detect other wireless network? (Y/N)
What is the LED light status of the router?
Troubleshooting Steps:
(Specific Step-by-Step procedures done with the customer. DETAILS.)
Closing Remarks:
Does the issue need to be escalated? (Y/N)
-----------------------------------------
E2500 VERSION 3
DOP: A YEAR
INITIAL SETUP OF DEVICE
CENTURY LINK
WINDOWS 10
PITCH PC/PC6
DECLINED
DONT HAVE TIME TO P
PITCH LTR
---------------------------
ea6350
14Y20J0B551863
180mbps internet
wireless devices: 4
wired : 1
SETTINGS MEDIA PRIO SET TO ZERO
SET THE CHANNEL TO 11
SET IT WPA2
CHECK THE NETWORKS ALL ONLINE
-------------------------------------------
CANT FIND RIGHT SN
ITS A Linksys PCMPC100 - EtherFast 10/100 PCMCIA Card
AND HES TALKING ABOUT A ROUTER THAT IS A KB LINK BRAND.
-------------------------------------------
E2500
CANT GET HOOK TO INTERNET
MODEM-COMPUTER
IPV4 169.254.207.254
TIME WARNER
ALTERNATE PHONE NUMBER: 8432291963
169.254.207.254
PROMISE TO CALL BACK
STILL SAME NUMBERS
169.254.207.254
-----------------------------------------------------
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