Notes

S2S Ready for Pick Up
Hotkey: cready
Text: Your order is ready for you to pick up at the store you selected. Please have a valid photo ID and your order number ready when you go to pick up your order.

Track
Hotkey: ctrack
Text: I've tracked your order and it is expected to arrive on [INSERT EDD].

Processing
Hotkey: cpred
Text: Your order is processing and should arrive on [INSERT DATE]. Once it has shipped, you will receive a shipment confirmation email containing the tracking information.

Stuck in Processing
Hotkey: cstuck
Text: After reviewing your account, it appears that your order did not process correctly in our system. I am sorry for the inconvenience. In order to correct this, I can attempt to cancel this order.

Shipping Label Created - Not Stuck
Hotkey: clabel
Text: Our records indicate that a shipping label has been created for your order, and your package should be picked up by the carrier within the next 24 hours. Once this occurs, the tracking information for your order will update.

Lost in Transit
Hotkey: clost
Text: I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. I do have a couple of options for you today. We can process a refund or we can create a replacement order for you.Which would you prefer?

Re-Shop PUT Order
Hotkey: creshops2s
Text: I've researched your order and it appears the Walmart store you selected during checkout is currently out of stock of the [INSERT ITEM(S)] and will not be available for Pick Up Today. In order to ensure that you received your items as quickly as possible, a new order has been placed for you at no additional charge. Your items will now be delivered to the store and you will receive a notification once your items are ready for pickup.

Re-Shop PUT Order 2
Hotkey: creshopput
Text: I've researched your order and it appears the Walmart store you selected during checkout is currently ouf of stock of the [INSERT ITEM(S)] and will not be available for Pick Up Today. However, we were able to locate the item at another Walmart store in your area. Your order is being processed by Walmart store [INSERT WALMART STORE #] at [ENTER ADDRESS]. You will receive a notification once your order is ready for pick up.

Backorder
Hotkey: border (use with border2 or border3)
Text: At this time, it appears that [INSERT ITEM] is on backorder.This means that the shipping center nearest you does not have that item. Rest assured, the system is checking other centers for the item so that we can fulfill it for you.

Backorder - Item in stock online
Hotkey: border2
Text: [INSERT ITEM] is currently in stock on the website, so it will most likely be fulfilled from a different center within 3-10 business days. If another center is not located within 10 business days, the order will cancel. We truly appreciate your patience during that time.

Backorder - Out of stock online
Hotkey: border3
Text: [INSERT ITEM] is currently out of stock on the website; however, the system will check other centers for 10 days to see if it can be fulfilled. After 10 business days, the system will automatically cancel the order if another center is not found. We truly appreciate your patience during that time.

Place Order
Hotkey: cnoorder
Text: For security purposes, we are unable to place orders or accept payment information over chat. If you would like a phone agent to assist in placing an order, please call us at 1-800-966-6546.