Notes

case 1.
Lucas
7817992540
EA3500
12c1060c504527
>CUSTOMER START SET ROUTER UP
>502 bad gateway when opening the gateway
>customer reset his device
>CUSTOME RPLUGGED laptop to modem and has internet connection
>CUSTOMER CONNECT MODME TO LAPTOP AND OPEN A BROWSER
>ANY WEBSITE DOESNT OPEN
>CUSTOMER CONNECT ROUTER AND LAPTOP
MODEM CMD
IPV4: 209.6.205.240
DG: 209.6.192.1
MAC:
IPV6: LINK LOCAL
2001:0:5E:F5:79:FD:3CC2:6:2EF9:320F
router cmd
ipv4: 192.168.1.140
DG: 192.168.1.1
PING 192.168.1.1
CHANGE ROUTER IP ADDRESS
10.10.10.1
192.168.1.100
IP ADDRESS NOT INVALID IP ADDRESS
APPLY DHCP 192.168.10.100
__________________________________________
case 2.
SAMUEL CHIMERA
7166735328
EA7500
>TIME WARNER, cable

>CUSTOMER SAID LAST NIGHT ROUTER STOP WORKING
>ROUTER KEEP FLASHING ON AND OFF
>CUSTOMER ALREADY UPDATED HIS FIRMWARE
>customer router desk home office
>customer connect the modem to the desktop
-check THE FF.:
DHCP: YES ENABLED
IPV4: 172.72.32.82
DG: 172.72.32.1 /
PHYSICAL ADD: E0-CB-4E-8A-C4-23
MAC: CC65AD0CB835
FE80:217:10FF:FE88:E55B %4
>CUSTOMER NOW CONNECT MODEM TO ROUTER, ROUTER TO DESKTOP
ROUTER CMD
IPV4: 192.168.1.131
DG: 192.168.1.1
>CUSTOMER ACCESS UI
>CLONE MY PC'S MAC AND APPLY
>CUSTOMER CAN NOW GO ONLINE

>1 WIRED DESKTOP
>WINDOWS 10
> CONNECTED
_____________________________________________
CASE 3.
agent: miguel
>call back
3864927735
______________________________________
case 4.
LAKIECA

EA6350
2163562366
>TIME WARNER

>WIRED
>CUSTOMER DONT HAVE WIFI
>CUSTOMER SAID CELLPHONE LAPTOP DESKTOP CANT CONNECT WIRELESS
> customer connect LAPTOP to the router (wired)
>customer goes to command prompt
router cmd
IPV4: 192.168.1.107
DG: 192.168.1.1
NETWORK : ON
>CUSTOMER CHANGE 1.4GHZ CHANNEL TO 11
>CUSTOMER NOW TRY CONNECT WIRELESS DEVIECS TO THE NETWORK
>CUSTOMER CAN NOW CONNECT TO THE WIRELESS NETWORK
_______________________________________________
CASE 5.
tasha
4079224122

WRT54G V8+ JULY 2008
CDFF1G3T9546

>CUSTOMERSAID SHE JUST BOUGHT THE ROUTER AT GOODWILL, TODAY
2nd hand router
>customer said cant install the router
-cant find the CD
>CUSTOMER CONNECT LAPTOP & MODEM
IPV4: 192.168.0.3
DG:192.168.0.1
MAC :
CUSTOMER CONNECT TO ROUTER GOES TO CMD
IPV4: 192.168.1.100
ADAPATER, DISCONNECTED
DG: 192.168.1.1
MAC:
>customer now connect modem to router, router to laptop
>customer access router GUI
>after confirming that customer has a 2nd hand router
-pitch pc/pc6, customer declined
>laptop
> windows 7
>TIME WARNER
______________________________________________
CASE 6.
tiffany

>router no internet connection

WRT160 N
CSE018557822
friend gave the router
>router from UL
>TIME WARNER
friend gave the router to her
>customer cant make router connect to the internet
____________________________________________
CASE 7.












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