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Form
https://docs.google.com/forms/d/e/1FAIpQLSeN3gOfTZOocNKS2fLdQg56U98UBi7YYBUWIfVjjuHncISlAA/viewform
Kapture
https://snapdeal.kapturecrm.com/nui/tickets/all_pending/2/-1/0/detail/1071438350/7778753755350
Kapture
[email protected]
Kyahua@321
OZO
51122
100
CX DISCONNECT
CALL DROP
LANGUAGE BARRIER
After giving intro cx disconnect the call
The customer is facing financial issues due to which he is unable to shop.
NO BAD EXPERIENCE
The customer stated that they have not had any negative experience with the platform. We informed the customer about the upcoming sale from 12th to 14th and suggested that they explore the offers available during the sale.
NO REQUIREMENT
The customer stated that they currently do not require any products and therefore are not shopping at the moment. We informed the customer about the upcoming sale from 12th to 14th and suggested checking the offers if they have any future shopping needs.
CHOICE OF WORDS
FINANCIAL ISSUE
"जी सर/मैम, मैं आपकी बात समझ सकता हूँ। फिलहाल यदि आप शॉपिंग नहीं कर पा रहे हैं तो कोई बात नहीं। जब भी आप भविष्य में खरीदारी करने का प्लान करें, आप हमारे ऐप पर उपलब्ध ऑफर्स और प्रोडक्ट्स देख सकते हैं। साथ ही, मैं आपको बताना चाहूंगा कि हमारी सेल 2 जून से 7 जून तक लाइव है, जिसमें कई कैटेगरीज़ पर आकर्षक ऑफर्स उपलब्ध हैं। यदि भविष्य में आपकी आवश्यकता हो, तो आप इन ऑफर्स का लाभ उठा सकते हैं।"
"I understand your situation, sir/ma'am. That's completely fine. Whenever you're in a better position to shop in the future, we would be happy to serve you. I would also like to inform you that our sale is currently live from June 2 to June 7 across multiple categories. If you plan to make any purchases later, you can check out the offers available on our app."
QUALITY ISSUE
"सर/मैम, हमें खेद है कि आपको क्वालिटी से जुड़ी समस्याओं का सामना करना पड़ा। हम आपको सलाह देंगे कि ऑर्डर करते समय प्रोडक्ट रेटिंग, रिव्यू और सेलर रेटिंग जरूर चेक करें। 4-स्टार और 5-स्टार रेटिंग वाले सेलर्स के प्रोडक्ट्स आमतौर पर ग्राहकों द्वारा बेहतर रेट किए जाते हैं। यदि आप कोई ऑर्डर आईडी साझा कर सकें, तो हम उस मामले को और विस्तार से देख सकते हैं।"
"I'm sorry to hear that you've been facing quality-related issues. We appreciate your feedback. To help reduce the chances of receiving products that don't meet your expectations, we recommend checking product ratings, reviews, and seller ratings before placing an order. Products from highly rated sellers, especially those with 4-star and 5-star ratings, generally receive better customer feedback. If you can share a specific order ID, we'll also be happy to review the issue in more detail
REGULAR ISSUE
"सर/मैम, आपको हुई असुविधा के लिए हमें खेद है। चूंकि यह समस्या आपको एक से अधिक बार हुई है, हम आपकी चिंता को समझते हैं। हम आपकी फीडबैक को संबंधित टीम तक पहुंचाएंगे ताकि इस पर आगे जांच की जा सके। यदि भविष्य में ऐसा होता है, तो कृपया रिटर्न या रिप्लेसमेंट रिक्वेस्ट दर्ज करें और ऑर्डर डिटेल्स कस्टमर सपोर्ट के साथ साझा करें, ताकि मामले की विस्तृत जांच की जा सके।"
"We sincerely apologize for the inconvenience caused. Since you have experienced this issue multiple times, we understand your concern. We will document your feedback and share it with the concerned team for further review. In such cases, we recommend raising a return or replacement request whenever applicable. If the issue continues, please share the order details with Customer Support so that a detailed investigation can be carried out."
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