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daisy
562 4802225
SNRZE41220672
RZE41E3000572
>Freezing time to time
>picture
>baby camera tablet freeze up time to time
>wifi baby camera
___________________________________
case 2.
john bonell
07060762
5089651446
last
21098
_________________________________________
CASE 3.
puneet
(281) 777-7893
EA8500
16T10C64517155
ONLINE, 2 WEEKS AGO
>GOT THIS ROUTER
>FINE
>SPEED
>HARDWIRED SLOW
DL: 94MPBS DL SPEED
>WIRELESS DROPPED
DL: 2.14MPBS
>LAPTOP
5 any
2.4 11
______________________________________
case 4.
JOSEPH
level 1, help not very well setup the range extender
RE6700
MINUTE GOT IT SETUP WRT1900 AC
250-280MPBS
80 MBPS
22141
CHECK MODEM 300 MBPS
13J10606433863
MAC BOOK
Name of the ISP (if not listed in CRM field): COMCAST
Make and Model of the modem: NA
No. of Wired Computers: 1
Operating System: MAC OSX 10.1.1.6
No. of Wireless computers: SMARTPHONE
Operating System: NA
Can the Computer get online through the modem? (Y)
Are the cables properly connected? (Y)
Is the modem and the router powered on? (Y)
What is the LED light status of the router? SOLID / LIT
What is the LED light status of the Modem? SOLID/ LIT
WAN IP address from the modem:NA
MAC Address of the main PC: NA
Was MAC Address Cloning enabled? (Y)
Error Message Received:
Troubleshooting Steps:
(Specific Step-by-Step procedures done with the customer. DETAILS.)
Step 1: CUSTOMER CALLED THAT HE JUST SETUP HIS RANGE EXTENDER, AND ITS THE AGENT FAULT THAT HIS ROUTER HIS HAVING A SLOW INTERNET SPEED
INTERNET SPEED FROM MODEM IS 250-280MPBS AFTER RESET THE ROUTER AND SETUP THE RANGE EXTENDER THE SPEED OF ROUTER GOES TO 80MPBS
Step 2: EDCUATE CUSTOMER, PITCH PC/PC6, CUSTOMER IRRATE
>>ASK FOR A SUPERVISOR
TC/SUPERVISOR MISS LOVE
BADGE ID: 22141
PROVIDE CUSTOMER A 1 TIME CAS
Step 3: CUSTOMER ACCESS THE UI CHANGE CHANNELS , PASSWORD,SSID
-CUSTOMER CHECK INTERNET SPEED
Step 4: CUSTOMER SET WPS TO OFF
Step 5: CUSTOMER TRY NOW THE WIRELESS INTERNET CONNECTION IF ITS NOT SLOW
>>CUSTOMER ACCESSS THE UI AGAIN AND CHANGE SSID OF 5GHZ
>>CUSTOMER RUN A SPEED TEST ONHIS MAC
>>2067MPBS ON HIS LAPTOP
>>CUSTOMER ASK FOR A SENIOR TECHNICIAN TO SET UP HIS RANGE EXTENDER WITH HIM
Closing Remarks:
9259174663
___________________________________________
CASE 5.
amber
5125238079
EA7400
19A10C63606715
>setup
>MAC
IPV4: 192.168.0.5
ETHERNET id: 192.168.0.1
_________________________________________
CASE 6.
serge
7865211935
WRT54G2
>DUNNO WHATS WRONG WITH THE DEVICE
>1 50 mbo5 MGBPS
>10
>LAPTOP
>WIINDOWS 7
>MODEM 50MPBS
________________________________________
CASE 7.
sandro
8455515164
time warner
E2500 V 1
10A10C1A115574
lights are all lit
>gone couple a times ago
>reset with time warner
>2 smartphones
>2 tablets
>1 computer
>2 apple tv
>1 ruko
_________________________________________
CASE 8.
WOON YOUNG
EA3500
12C1060B501724
>bRIGHT HOUSE
>FROM INTER CABLE LINE IS CONNECTED TO THE MODEM
FROM MODEM, LINKSYS IS CONNECTED TO THE
>4 LAPTOP
1 IPAD
>DESKTOP COMPUTER
>
DELL
-WINDOWS 7
___________________________________________
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