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I'm sorry to hear that.
That's odd!
That's really odd to know that.
That’s totally understandable
That’s really awful, not getting your gift on time!
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I’ll be happy to sort this out for you
Allow me one moment to read over the chat logs
I’ll quickly go through the past conversation, if it’s ok with you
I’ll get back to you in a minute
Let me quickly run you through the steps to do this
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Can you please confirm me last 4 digits of order number?
Let me check that for you.
I’m not sure, but let me find out for you.
Allow me a few minutes.
I’m sorry this is taking longer than expected; could you please be on hold for another 2 minutes while I continue researching?
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I understand how you feel.
That must be disappointing!
Had I been in your place, I would feel exactly the same.
We are very sorry to have caused you this inconvenience.
I’m sorry about the delivery delay.
That must be tough, not receiving your order on time
Delivery delays can be so upsetting!
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Are we sorted?
Is there anything else?
You're welcome.
Thank you for being a Prime customer.
Have a great day!
That’s brilliant! I really appreciate your feedback
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Seller:
If you’ll give me the go-ahead, I’ll quickly contact the seller
I understand how inconvenient it must be for you, waiting around for your package the whole day
A replacement depends solely on the availability of the item in the seller’s inventory.
Jake, I’ve gone ahead and filed the A-Z guarantee claim for a full refund on return of the item.
I’d love to send a replacement, but I’m unable to do so. I’ll have to issue you a refund, as it’s from the seller.
Let’s catch hold of this seller too.
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We only deduct the amount when your order ships out.
It normally takes up to 3-5 days at the most for them to release the funds.
When you place an order, we first get in touch with your bank to authorize the charge, and they hold the amount for us.
The tracking delivery says the package was signed for and received.
I’ve issued a full refund which should reflect in your bank account in the next 3-5 business days
Help me with the type and expiration date of the card charged.
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