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-Wants to cancel her order.
-Wants to reset her password.
-Asking why been charge $39.95 each month.
-Wants to check the status of the refund process.
-Wants to use MC and promotion combined
-Want to check the status of the return item for Store Credit.
-Want to skip the month
-Want to know if her account if canceled.
-Want to resend her return label since she did not receive her label.
Member calling in asking to cancel her account.
FC assisted and explained the perks and benefits. -$10SC added- -1 MC Refund-
Save member's account / member agreed.
Member calling in asking to process a reshipment for the order never receive due to wrong shipping address and it was returned back to warehouse.
FC assisted-explained the reshipment process and delivery time frame.
Member calling in asking to cancel her account.
FC assisted and explained the perks and benefits. Member would use MC first before cancel.
Member calling in asking to cancel her account and asking for refund 1 MC
FC assisted and explained her account was already cancelled and set to guest check out and process 1 MC refund
Member calling in asking for a refund for 1 MC.
FC assisted-explained her 1 MC refund was process and take 5-7 business days.
Member calling in asking to cancel her account.
FC assisted and explained that her account was already cancelled and set to guest check out
Member calling in asking to process a return for
FC assisted-explained how to process a return
Member calling in asking help to place an order
FC assisted to place an order over the phone.
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