Notes

Opening:-

Hello My name is Satyender.I will be glad to assist you today.

Hi my name is Satyender.I will be glad to assist you today.


How may I assist you today

I will surely help you with your concern.

How may I help you?

May I have your order ID please?

Are your referring to

Thank you for providing information.

I understand your concern.I will surely help you with that.

I understand your concern.I sincerely apologize for the inconvenience caused.I will surely help you with that.

Before I proceed any further I need to verify some of your account details for security reasons. May I know your name on the account, the email and your complete billing address?

I understand that you want to know about the delivery status of your order.I will surely help you with that in the best possible manner.

I understand that you want to know the status of your order.I will surely help you with that in the best possible manner.

I understand you want to know the status of your refund.I will surely help you with that.

I sincerely apologize for the inconvenience caused to you.

I am really sorry to learn that you have not received your order yet.


Please allow me 2 minutes while I check with my available resources regarding your concern.

Please allow me a moment to check the same.

Thank you for your valuable time and patience..

Thank you for being on hold.

I have checked with my available resources regarding your concern and I can see that

As I have checked your order status and it is showing that.

I understand your situation. If I had been in your place, I would have reacted in the same manner.

But you need not to worry about that anymore. I will surely resolve your issue. Please allow me a moment to check the same.

I am really sorry on behalf of the courier and I will surely ensure that this time this is not repeated , As in I will be taking the matter and escalating it so that this is looked after And the delivery is done and the tracking is updated within 24-48 business hours.


As I have checked the details for you and as per your information provided to me I do see the tracking details is not updated thus in this case What I will do for you is that I will get in touch with the courier and get this matter escalated as well with the logistic team


So,for resolving your issue now,I am sending a request on your behalf to the courier team now.

I have escalated your issue to the courier team

Your request has been submitted successfully.

So,please wait you should get your order as earliest possible.

And this time I will personally take care that you will get your order on your door step.
And I make sure that you will not need to contact us regarding the same.

I hope we are still connected.

Are we still connected.?

I do not mean to rush you, however we have been idle for 1 minute, if you are not able to respond in next 60 seconds, I may have to disconnect the chat.
Since we have been idle for 2 minutes, I may have to disconnect this chat, I will send you a follow up e-mail.

Our chat has been idle for more 2 minutes if you will not reply within next 30 seconds I am so sorry, but I will be forced to disconnect the chat.

Our chat has now been idle for more than 2 minutes. Please either close this chat or respond to let me know if you need additional help, otherwise I will need to disconnect this chat.

Your money is 100% safe and secure with Amazon

Thanks a lot, you are an esteemed customer and I highly appreciate that.

You are most welcome

Thank for your understanding and cooperation with us. I really do appreciate.
Is there anything else I can do for you ?

Please let me know if I may provide further help to you.

Have I been able to address your concern today?

It was my pleasure assisting you today.

It is my duty assisting you in best possible manner.

Thank you for contacting Amazon. We hope to see you again soon.
Bye.Take Care.Have a great day ahead.

To end chat click ***END CHAT***