Notes

1.
[email protected]
13 doxsey pl limbrook ny 11563
HI TEAM PLEASE PROCESS SHIP ONLY:
m
Name: Robert Greenfield
Phone Number: 5162849263
Shipping Address (with County): 13 Doxsey Pl, Lynbrook, NY 11563, USA

Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 3 mi
Place of Purchase: walmart

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling about car charger
>its no longer working
>model number>>F8J154
>the cord was too short and it broke off
>cu is calling for replacement since walmart wont replace it any more
>verified model number
>deemed defective
>informed warranty entitlement
>offer replacement
>discussed ship only request
>verified shipping address
>no other concerns
>closing spiel


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type: na

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe: yes

************************************************
2.
HI TEAM PLEASE PROCESS SHIP ONLY:

Name:
Phone Number:
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 
Place of Purchase:

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu provided 4164326712
>verified information
>RMA update
>cu hang up while agent placed him on hold fo




ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
3.
HI TEAM PLEASE PROCESS SHIP ONLY:

Name:
Phone Number:
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 
Place of Purchase:

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu has a charger
>cu hang up



ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
4.
[email protected]
HI TEAM PLEASE PROCESS SHIP ONLY:

Name:Timothy Navarro
Phone Number: 9544341399
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 
Place of Purchase:

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu provided 9544341399>no record found
>cu said his wife already called
>wife's name is mary navarro
>informed cu that agent will just create a case
>created a record
>cu said he has computer that so slow
>
>bdc14401791w2


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
5.
[email protected]
HI TEAM PLEASE PROCESS SHIP ONLY:

Name: John Roberts
Phone Number: 8322576821
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 
Place of Purchase:

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling about bbu
>cu said he is referred by at&t to call us for some battery issue
>asked for
>goldtop
ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
6.
HI TEAM PLEASE PROCESS SHIP ONLY:

Name:
Phone Number:
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem: Cracked Screen Protector
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number: F8W751DSAPL
Serial Number:  na
Date of Purchase:  12/17/2016
Place of Purchase: apple

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu provided 5122885226
>verified information
>the replacement screen of cu got cracked
>asked cu what happened to her screen
>cu said she has no idea why it got cracked
>deemed defective
>verified model number>F8W751DSAPL
>comparable unit>>F8W754ds
>verified model number
>deemed defective
>informed warranty entitlement
>offer replacement
>discussed ship only request
>verified shipping address
>no other concerns
>closing spiel


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
7.
no respond released approved by pie
HI TEAM PLEASE PROCESS SHIP ONLY:

Name:
Phone Number:
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 
Place of Purchase:

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
8.
[email protected]
[email protected]
HI TEAM PLEASE PROCESS SHIP ONLY:

Name: Leonard Tusa
Phone Number: 2547220092
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 
Place of Purchase:

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling about a surge protector
>as per cu theres no power
>working for years
>model:ap20800-08-blk
>
>model number:



ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe:

************************************************
9.
[email protected]
9400 wood cutk dr fortworth texas 76118
HI TEAM PLEASE PROCESS SHIP ONLY:

Name: Bonnie Osterholtz
Phone Number:7604923193
Shipping Address (with County): 9400 Wood Duck Dr, Fort Worth, TX 76118, USA

Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem:
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number:
Serial Number:  na
Date of Purchase: 12/01/2015
Place of Purchase: amazon

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling
>cu keyboard is broken
>MODEL NUMBER: F5L151
>PART NUMBER F5L178
>DEVICE IS AN IPAD AIR 2
>product is out of warranty
>approved by pie for one time replacement
>standard process as per STIFFY MORING
>
>created RMA
RW# RA04474866
Belkin International, Inc.
Attn : Returns Department
558 Airtech Parkway
Plainfield, IN 46168
United States

>generated ppl
UPS Tracking Number 1Z0174E69092554157


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type: na

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe: yes

*************************************************
10.
[email protected]
HI TEAM PLEASE PROCESS SHIP ONLY:

Name: Nashelle Gobin
Phone Number: 4168387793
Shipping Address (with County): 71 Holmstead Ave
EAST YORK, ON M4B1T3
Canada
Shipping Method:
 Model Number: F8W750dsAPL
Comparable Unit: F8W810tt
Quantity:1
Available:1724
Hot:0

THANK YOU! :D
***
Problem: Cracked Screen Protector
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number: F8W750dsAPL
Serial Number:  na
Date of Purchase: 02/24/2017
Place of Purchase: apple

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling about screen protector
>got cracked
>this weekend encounter the issue
>cu just notice the cracked
>part number>hkhh2zm/a>>F8W750dsAPL>back order
>comparable unit>F8W810tt
>device is iphone 7
>verified model number
>deemed defective
>informed warranty entitlement
>offer replacement
>discussed ship only request
>verified shipping address
>no other concerns
>closing spiel

ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type: na

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe: yes

************************************************
11.
[email protected]
255 madison ave baypoint ca
HI TEAM PLEASE PROCESS SHIP ONLY:

Name: Morena Hernandez
Phone Number: 4156245186
Shipping Address (with County): 255 Madison Ave, Bay Point, CA 94565, USA
Shipping Method:
Model Number: F8J144bt04-GRY
Comparable Unit:
Quantity:1
Available: 15255
Hot:0

THANK YOU! :D
***
Problem: charger not working
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number: F8J144bt04-GRY
Serial Number:  na
Date of Purchase: 11/01/2016
Place of Purchase: At&t

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling about cable
>cable is no longer working
>AS PER CU CABLE looks fine but it wont charge her phone
>F8J144>>F8J144bt04-GRY
>verified model number
>deemed defective
>informed warranty entitlement
>offer replacement
>discussed ship only request
>verified shipping address
>no other concerns
>closing spiel


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type:na

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe: yes

************************************************
12.
[email protected]
HI TEAM PLEASE PROCESS SHIP ONLY:

Name: George Breaux
Phone Number: 3378376921
Shipping Address (with County):
Shipping Method:
 
Model Number:
Comparable Unit:
Quantity:
Available:
Hot:

THANK YOU! :D
***
Problem: BBU issue
Old Case Number: na
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:

Order Number: n/a
PO #: na

Model Number: bu3dc01-12v
Serial Number:  bdc12806830w2
Date of Purchase:  na
Place of Purchase: na

Customer has Receipt:

Transferred call to: n/a 

Resolution/Remarks:
>cu is calling about bbu issue
>>verified model number/ serial number
>set expectation:

//product is obsolete in our end
//we no longer sell/process replacement
//we will provide troubleshooting
//we will provide recommendation

>educated client:
//battery’s function
//led indicator/behavior

>provided recommendations
//buy a new bbu
//contact isp for a brand new unit

>client understood
>no other concerns
>closing spiel


ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
NA

Mentioned RMA Type: na

Customer will pay for ship cost:
//NA

For RMA, Mentioned IY Return Address:
//NA

Explained Shipping Timeframe: na