Notes

cx contacted for delivery, please deliver the order ASAP and contact to cx before delivery .


Tracking shows delivered and Cx. not got the product.----------------
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Thank you for bringing the issue. I understand your concern.
Please do not worry, you will receive your package.
I am contacting our courier facility right away, to look into the matter and deliver the package as soon as possible.
Hence, I request you to please wait until 23rd Jan, 2015

W.M.S:------------------------------------------------------------------
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I do apologize for this bad experience. I would like to inform you that sometimes our courier guy updated the tracking incorrectly by mistakes as they carry a lot of packages.

I will definitely escalate this issue to our courier team and they will investigate this issue and take serious action.

I will go ahead and contact our courier guy and request them to deliver this package today.
Please give me a chance to resolve this issue for you.
I understand your concern. However, we do not have the delivery guy contact information with us. However, I will send them a request to call you before the delivery.

They will contact you at least half an hour before the delivery. Will that work for you ((((Cx. name )))?
I thank you for your understanding and for your co-operation
Alright, I once again thank you for giving me the opportunity to resolve this issue for you. While I thank you for your co-operation I apologize for you have to face this kind of trouble. .

I will do my best to get it delivered.


I will do this for you, if you want I will do my best to get it delivered. escalate the issue to the higher authority for you.

I understand that there has been quite inconvenience, but now you are connected to me I will work on this for you, I do not want you to be disappointed.

: please give me 2 minutes to escalate the issue and check this with the courier , I will personally work on this

I have done the needful


Now I take the responsibility of this issue and I will work on this.

I will try my best that you get the item today itself and I will follow up with the order and will contact the courier again if required.
I understand that, but if you give one chance to me, trust me I will not disappoint you.
I take the ownership of this issue.
At the moment I have taken appropriate steps on this and as you mentioned you will wait by the end of the day, that would be enough time.
please give me one more information.
In case the issue continues and you do not get the item today , then if you want I will issue your refund.
would that be fine for you?
: I just want your issue to be resolved.
Thank you for giving me an opportunity to work on this.
I will personally work on this and will be in touch with you for this concern.
If required I will contact you.

Thank you for your understanding and cooperation with us.
I am glad that you have given an opportunity and some time to me to work on this.



It might be possible they contacted you .
your phone was not reachable that time.
Alright let me do one thing for you.
I am sending your request to courier team and they deliver the product till end of the day.
They will try to deliver before 8pm.
I will also take care of this and also try my best to deliver it as soon as possible.

As i have checked t for you i am really sorry to say that here is not the number of seller mentioned on the detailed page how ever you can contact him via email

t the tracking information says it has left the courier facility
as per the tracking status shows Package has left the courier facility on 19 December from JAIPUR Rajasthan.
The package has left the courier facility of (state name) today at 6am and our courier are shipped via air. it will positively reach tonight at (State name).
however I am creating a follow up for this order,once it will reach at (state name) I will contact with the courier and push them up to deliver Immediately.
I hope you will give me this much time.

This time I am taking the initiative and I am contacting them right away.
Trust me we are also working very hard to resolve this delivery issue with all our courier partners
Please give me a chance this time so I will help resolve this issue for you.
I will also escalate this issue to the concerned department so that this kind of issue will not happen again.
I am requesting them to look into the matter and deliver the package on priority basis.
Thus, I request you to please wait for 24-48 hours more. I know it is too much to ask but I really want this package to deliver it to you.
My pleasure, thank you for giving me a chance to resolve this issue for you.