Notes

You are now chatting with irene
irene
Hello,welcome to our IGVault customer service centre. How can I help you? (Never give your received gold to anyone for any reason and do not trust any link or any site from anyone in the game. Take care the cheater ! )
irene
Bonjour,je peux vous aider ? /Hello, can i help you?/ 您好，有什么需要帮助您的吗？
Dylan Herbert:
hello, when can i expect my skin t be sent?
Dylan Herbert:
i did the card verification self check and still havent gotten the trade
irene
My dear customer, well sorry for the delay, I just checked your order, before you do the delivery, we need to make confirmation with you, you have to do checks:


1 A photo of the bank card that links with your PayPal: You need the first 6 digits and the last 4 digits, your name and the expiration date
2 A photo of your identity card (front and back)
Dylan Herbert:
why do you need my ID?
Dylan Herbert:
im not buying anything illigal
irene
We do it,in order to protect your account safety,and confirm,if you are the holder of your account,and if you pay this order by yourself.We need your understanding about this verification. After the verification,we will deliver you at once.
Dylan Herbert:
i've purchased many things, proven I am real by contacting support way more times than should be needed and ive always complied with taking a picture of my card
Dylan Herbert:
im sorry but i really think that system is stupid
irene
Sir,i can understand you,if i were you,i will don’t fell good about the verification,because this is private information.But on our site,please do not worry,it has been 10 years for our company history,we will not leave your information out.Please do not worry,and trust us.There are so many orders on our site,we have no reason to lie to you,i hope that you can understand us.
Dylan Herbert:
I'm sorry but its just a hassel to keep doing this stuff
Dylan Herbert:
if my skin doesnt get delivered, I will request a full refund
Dylan Herbert:
theres no reason for my id to be needed
irene
Sir,If you dont’ want to do the verification,we can also understand,if you want refund,we can submit your order to our head,and then try to refund you.but if you do the verification,we can deliver you right now.It’s the faster way.I hope that you can understand it.
Dylan Herbert:
im 18 and dont have a drivers licence, i have no id
Dylan Herbert:
and im not about to go get my passport
irene
drivers licence is ok
Dylan Herbert:
i dont have one
Dylan Herbert:
i just use uber
irene
Sir,we can refund you ,and also submit your order to our head,do not worry,if we refund you,we will send you email to inform you,no worries.And also sorry for the problem of the verification.
Dylan Herbert:
before I request a refund, may i ask if there is anyway i could have my purchase without providing id? otherwise this will be my last time using your service
irene
it is choosed by our systeme sir, not for every order
Dylan Herbert:
so your saying that I was able to buy tons of things without it but now all of a sudden im out $50 because your system decided to get ID from a returning customer?
irene
The purpose of the audit is to prove that the person using the card is the owner of the card (or has the owner's permission), and therefore to protect your bank account by avoiding purchases by people who would try to use your Card without your knowledge.
Dylan Herbert:
well that's what the card check is for correct?
irene
yes
Dylan Herbert:
then why is an id check needed
irene
we need check it the banks card is belongs to you
Dylan Herbert:
well if someone stole my credit card, my id would probably be with it
irene
so we need do it, we can pnly do what we can do it
Dylan Herbert:
well then
Dylan Herbert:
how long will a refund take
irene
5-7 days
Dylan Herbert:
are you kidding me
irene
For the refund time, it is 5--7 days, as we give your order to our manager, he will check it, and then he will give it to the accountant, and after, you are reimbursed, the money arrives in the bank, the bank will check it again a fair , at the end, it will arrive in your map
Dylan Herbert:
so you bring in a random rule without warning to me for no reason, then you say i can refund but it will take 5-7 days
Dylan Herbert:
this is rediculous
Dylan Herbert:
i can sort of understand and just cope with the other system
Dylan Herbert:
but this is very stupid
irene
no, we can do our best to you , if you don;t want to do it, I can help you to urge our leader, I can do only this for you, because I don't have the paypal account to refund you, we are a big company, we need the confrimations one by one departement thanks for understand
Dylan Herbert:
is there anyway i could talk to someone higher up?
irene
there is a email: [email protected]
Dylan Herbert:
and will it take 5-7 days to get a response out of them too?
irene
These days it's the spring fete in china, the leader is not here
Dylan Herbert:
Is there no way we could just get this over with and you contact someone and get my skin sent to me so I can just go and have a good day and you'll be able to leave and not have to file a refund
irene
sir , there is 2 way, 1 verification 2 refund 5-7 days
Dylan Herbert:
i dont have an id
Dylan Herbert:
so i am forced to refund and wait 5-7 days just to buy a counter strike skin
irene
the driver lience, and the passport are ok
Dylan Herbert:
for the fourth time, I dont have a drivers license
Dylan Herbert:
and im not going to take a picture of my passport
irene
ok, we can refund you
Dylan Herbert:
i dont want to wait 5-7 days
Dylan Herbert:
this is so dumb
Dylan Herbert:
do you want customers or not?
irene
sir, it's our rules , in other site it will be come too
Dylan Herbert:
no other site has this
Dylan Herbert:
i only use your site because you give an option for paying in
canadian
irene
sorry we have our rules
Dylan Herbert:
so now i'm screwed over becuse of these rules
Dylan Herbert:
i just lost $50
Dylan Herbert:
and theres absolutely nothing I can do for 5-7 days
irene
so rry
Dylan Herbert:
could you put someone higher in staff on or give them my email
irene
there is a email: [email protected]
Dylan Herbert:
id rather have direct contact with someone who can do something for me
irene
sorry， now, we can only wait
Dylan Herbert:
is there no way I could be given on site credit?
irene
yes
Dylan Herbert:
as in I can or cant
irene
please just wait
Dylan Herbert:
okay
irene
thnaks
Dylan Herbert:
hello?
irene
hello
Dylan Herbert:
just wanted to make sure you're still ere
irene
yes
irene
I‘m here
Dylan Herbert:
is there a reason you asked me to wait
irene
For the refund time, it is 5--7 days, as we give your order to our manager, he will check it, and then he will give it to the accountant, and after, you are reimbursed, the money arrives in the bank, the bank will check it again a fair , at the end, it will arrive in your map
Dylan Herbert:
its a prepaid vise
Dylan Herbert:
visa
Dylan Herbert:
not even linked with a bank
Dylan Herbert:

like a credit card gift card
Dylan Herbert:
i doubt i'll be refunded in full
irene
in this case, you need also give us your id and the photo of the giftcard
Dylan Herbert:
i gave you a photo of the card
Dylan Herbert:
and i have no id
Dylan Herbert:
is there no way you can add the funds to my balance? https://gyazo.com/80d85a03caff46a8059279e1c11dd0c1
Dylan Herbert:
that cant be too hard can it
irene
no, we can only refund to the bankcard
Dylan Herbert:
this is so agrivating
Dylan Herbert:
i just want what i payed for
Dylan Herbert:
thats all
Dylan Herbert:
im not trying to buy something illegal
Dylan Herbert:
its an in game item, there are gambling sites with less id checkign than this
irene
iy's our rules, we need wait
irene
orr veriofication
Dylan Herbert:
For the 3rd time, can I talk to someone higher up. I doubt you're the top of the customer service department
irene
there is a email: [email protected]
Dylan Herbert:
I would like to talk to someone higher in the customer support department, not someone who does the same thing just over email
irene
he is the hignter in customer departement
Dylan Herbert:
so theres only one person running the support email
irene
so sorry for this
Dylan Herbert:
gotta say this just isnt acceptable for a business this big
Dylan Herbert:
if someone doesnt have an id, they just cant use your service
irene
so sorry, you can use the paysafecard to pay the order, there is no verification
Dylan Herbert:
i dont have a paysafecard
Dylan Herbert:
and they chage 8.5%
Dylan Herbert:
i regret using your site, thats never a good sign
irene
so sorry for this
Dylan Herbert:
you can keep saying that
Dylan Herbert:
doesnt change the fact that im out $50
Dylan Herbert:
and cant get it back for up to a week
Dylan Herbert:
and even though im 99% sure you guys could simply verify the payment youself and we could be done with this
Dylan Herbert:
you choose not to
irene
I tell you all I know,i don't know how to answer you, we have our rules, I'm not the leader I need check your order and answer u according to our rules, for others, I can't do anything
Dylan Herbert:
well thats why im asking to talk to someone higher in staff
irene
the hightwe person is not here, he has the holiday, these days the spring fete in chinna is coming, all the leader come home, only us stay here to server u
Dylan Herbert:
well whos the highest currently there
Dylan Herbert:
because i would like to speak to them
irene
I'm is the highest here
Dylan Herbert:
and theres abosolutely nothing you can do
Dylan Herbert:
all i want is my money back, and to go to sleep
Dylan Herbert:
or the skin
irene
your order is inrefunding now, for teh refund, we just neeed wait
Dylan Herbert:
to wait 5-7 days, thats insane
irene
sorry
Dylan Herbert:
and completely unreasonable to ask of someone
irene
sorry
Dylan Herbert:
can you not verify my payment?
irene
no
Dylan Herbert:
if it wasnt my card i wouldnt have gone this far to get my money back
Dylan Herbert:
i just want my money back or the skins thats all
Dylan Herbert:
just try contacting someone higher
Dylan Herbert:
im not waiting a week for a m y money
irene
sorry, there is noboday eles
Dylan Herbert:
and once i get my money, what then?
Dylan Herbert:
i might not even get it
Dylan Herbert:
and using other sites is a struggle with having to exchange my money to usd
irene
so now, what can I do for u
irene
For the refund time, it is 5--7 days, as we give your order to our manager, he will check it, and then he will give it to the accountant, and after, you are reimbursed, the money arrives in the bank, the bank will check it again a fair , at the end, it will arrive in your map
Dylan Herbert:
my map?
irene
your account
Dylan Herbert:
what you can do is try harder to get my skin for me
irene
there is nothing I can do for you
Dylan Herbert:
no, i dont want my money in my account if this is how the site works
Dylan Herbert:
i either want my money in my prepaid vise account if its even possible or I want the skin
Dylan Herbert:
simple as that
irene
your money will be return to your bankcard
Dylan Herbert:
but what if its not
Dylan Herbert:
then what will you do
Dylan Herbert:
its essentially a gift card and they might not accept money being added back into them
irene
sir, I can tell u agin, for your order 1 verification 2 refund, for other wquestion, I don't know how to answer you
irene
if there is no question, the chat will be closed
Dylan Herbert:
how about you contact the one running the support email?
Dylan Herbert:
you would be able to reach him sooner than me
irene
I don't know
irene
I can;t
Dylan Herbert:
well if they left you as the highest in charge, they didnt give you many options to help customers
Dylan Herbert:
im sorry but i doubt you are really the highest in charge here
irene
sir, for the verification, I can check it, for the refund, the highsest in the customner service departemernt, there is no right to do it, it's the probleme of the finance departement
irene
I will go
irene
bye
Dylan Herbert:
are you serious
Dylan Herbert:
what kind of buisness is this
irene
sir, I told you allI know
irene
so what can I do for you
Dylan Herbert:
you're the higghest in the customer support department, you should be able to do something
irene
I say 1 hour, if you don't do the verification, we can refund you, need wait 5-+7 days
irene
heheheheh
irene
you don't know the work of the company
Dylan Herbert:
I dont
Dylan Herbert:
but I know that any normal company wouldnt and shouldnt work like this
irene
so all I told you is all the work in our site
irene
so you can contact our manager to ask him to give me the right to refund you
Dylan Herbert:
can i talk to your manager?
irene
in fact no
Dylan Herbert:
thats what ive been asking for for hours
Dylan Herbert:
but you just said i could????
irene
I don't have the right
Dylan Herbert:
im sure they would understand if a customer is very annoyed
irene
he is the boss in our site, I can't see 3 years, so you tell me how can I or you speak with him to give me the right to rerfund you >
irene
I'm annoyed too sir, you ask so many question, i told you agin and again
irene
you really don't understand me
Dylan Herbert:
and im not sure if you understand me either
irene
so, we can close the chat
Dylan Herbert:
id rather just have my money back
Dylan Herbert:
but your company for somereason refuses to let me
irene
your order is in refuding
Dylan Herbert:
its only gonna take another week
Dylan Herbert:
thats a long time for a refund
irene
so you can contact your bank to charge back your nmoney
irene
it's our rules
Dylan Herbert:
i could learn russian in that time
Dylan Herbert:
its not a bank card, how many times do i have to say that
irene
you paid by creditcard
Dylan Herbert:
its a prepaid card
Dylan Herbert:
you buy them from the stort
irene
we will return to your prepaid card
Dylan Herbert:
like a credit card with a preloaded balance
Dylan Herbert:
im not sure if they accept money being put back into them
irene
you can check it after 7 days
Dylan Herbert:
theyre more meant for one and done purchases
Dylan Herbert:
and what if i dont get the money
irene
I can help you to urge our leader to refund you, it's the last I can do for uou
Dylan Herbert:
will you just keep it
irene
sorry
Dylan Herbert:
i would like to know
Dylan Herbert:
you straight up stole my money and are keeping it from me for a weekn
irene
sorry
Dylan Herbert:
can you not realize that its insane for a business to do that?
Dylan Herbert:
you no where said you would need an id
Dylan Herbert:
so for people in my position, you just take my money from em
irene
I know
irene
sorry
irene
sorry
irene
sorry
irene
sorry
irene
soryy
Dylan Herbert:
alright, you can stop spamming
me now
Dylan Herbert:
if your leaders are on holiday
Dylan Herbert:
when will i be able to talk to someone
irene
after 7days
Dylan Herbert:
oh my god
Dylan Herbert:
side note, is there anyway I can download these chat logs?
irene
no
irene
I already send your probleme to my leader and telephon him , all I have do
Dylan Herbert:
do you really not have a way to keep the logs?
irene
no sir
Dylan Herbert:
so is there nothing you can do
Dylan Herbert:
at all
irene
yes
Dylan Herbert:
like not even give me on site credit and keep my money?
irene
sir, I told you, we will refund you after 7 days
irene
ok ?
irene
we don't stolen your money
Dylan Herbert:
you kinda did
irene
you just need wait
Dylan Herbert:
for a week atleast
irene
just at maximu sir, IF I told you tomorrow, we can give, you don't recevie, you will be most annoyed , I jsut can tell you 5-7 days
Dylan Herbert:
well thanks for this completely unhelpful waste of time
irene
have a nice day
irene
bye
Dylan Herbert:
I can assure you, after this I will try my hardest to avoid your servacies and never reccomend
Dylan Herbert:
have a good day.