Notes

Chat Clippings

Opening Phrases:

Hello, my name is Vishnu. I'll be glad to help you.

Hello, my name is Vishnu. How may I help you ?

Hello, my name is Vishnu. I'm sorry that you are facing this issue. I'll be glad to help you in solving it.

I will surely assist you with the cancellation on the order.

Before proceeding further with the issue, for security reasons, could you confirm the name on your account, your e-mail address, and your billing address?

I am sorry, the details you have provided are not matching with the account, could you please re check?

I understand your concern, could you please provide me the pincode, so that I can check that for you.

I understand your concern, could you please provide me the link of the item which you want to place an order for, so that I can check that for you.

Are you referring to order#?

Could you please confirm me the order number or the product name?


Apology:

I'm sorry for the inconvenience you've experienced.

I do understand your concern about this and I'm truly sorry for the inconvenience you're experiencing / you've experienced so far.

We certainly didn't expect this to happen.

I'd really appreciate your patience and understanding until this issue is resolved.

I'm sorry about the incorrect information you've received.

Most of our orders are delivered on time, but few orders failed to be delivered on time and are late, I am really sorry for this, I hope you'll give us an other chance in future!

One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future.

We do our best to ensure that all of our customers' orders go as smoothly as possible and I am sorry this was not the case this time.

We certainly did not expect this to happen.


Research Time:


Could you please give me 2 minutes? so that I get the complete information about this and let you know the best possible solution.

May I place your chat on hold for two minutes while I research this for you?

May I place your chat on hold for two minutes while I do the needful for you?

Let me check this for you.

I'm sorry; this is taking longer than usual. please give me two more minutes to look into this.

Could you please let me know the order number?

Sure. Let me see if I can find this information for you.

Sure. Let me see what I can do for you in a situation like this.

I'm truly sorry to hear about this. This usually doesn't happen.

Could you please explain the issue in detail?

payment declined

As when ever you place an order in Amazon.in then there is a 15 minute time window for your bank to process the payment to us if they aren't able to do that in the 15 minute window then the payment is declined after that, so in this case your bank was able to debit the amount from your account but it wasn't successful in processing the payment to our server.
So in this case your amount is still stuck in the bank's payment gateway portal and in these cases we provide you with the email for the payment revision link in the email which you might have received by now.

So once you revise the payment here your order will be placed successfully here.

Please note that the amount which was debited it is still safe with your respective bank and you are not in any loss at all and that amount will be refunded to you by your bank at the earliest.


Gc balance:


The current Amazon Pay balance on your account is Rs. [AMOUNT]. You can view your balance and usage history in Your Account here: https://www.amazon.in/gp/payment/statement

Closing:
Thank You!

Is there anything else I may help you with today?

You're welcome. Is there anything else I may help you with today?

You're welcome. Thank you for contacting Amazon. Wish you a wonderful day ahead.

It's my pleasure assisting you.

Good Night!

Take care

Could you please click "End chat" for me ?

Please click "End chat" to close this window.

Idle Phrases:
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.

Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!

The toll free customer service number is 180030009009


Thanks for staying connected.

I've initiated the refund to your bank account and the same will be credited to your account within 3-5 business days.

Customer claims that he received a empty box, Issued refund as per policy. Kindly look into this as it is the first order on customer's account.