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"hi ------! what questions can i answer for you today?"
entitlement: 9494660022
address:
serial number:
name: CRAIG BROWN
preferred call back number: 9494660022
email address: [email protected]
how late may we call you?: 10:00 pm
(exact time with client timezone): pacific time zone.
contact reason: client called about their notebook running on windows 10 with internet connection., client called about being unable to scan from his computer., and the client is unable to print from his computer. when he tries it tells him that his printer is in a error status and the client is not able to see his icons on his task bar.,
additional services/notes: N/A
av/is name: Trend Micro
key code (not s/n): TOEF-0213-8163-1295-0743
printer model & connection type (printer jobs only): HP Officejet pro 6970
printer connection type(wired/wireless): Wireless
e-mail user name (e-mail jobs only): N/A
email application(i.e. outlook, windows live mail etc): N/A
action taken: remoted into the clients computer and saw that the client was in tablet mode and that is why he was unable to see his icons on his taskbar., logged in via workbench, captured password, dispatched for printer troubleshooting.,
in home: offered in-home service of none. gave client price estimate of for the date of and confirmation number of
in store: offered in-store service of none. scheduled appointment for the date of and gave client confirmation number of .
===================================================
thank you for calling geeksquad my name is agent ___________, whom do i have the pleasure of speaking with today?
"hi ------! what questions can i answer for you today?"
entitlement:
address:
serial number:
name:
preferred call back number:
email address:
how late may we call you?:
(exact time with client timezone): time zone.
contact reason: client called about their running on windows
additional services/notes:
av/is name:
key code (not s/n):
printer model & connection type (printer jobs only):
printer connection type(wired/wireless):
e-mail user name (e-mail jobs only):
email application(i.e. outlook, windows live mail etc):
logged in via workbench, captured password, dispatched for
action taken:
in home: offered in-home service of none. gave client price estimate of for the date of and confirmation number of
in store: offered in-store service of none. scheduled appointment for the date of and gave client confirmation number of .
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