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-empowerment should only be used at least after the first repair(expedited shipping and FOC)
- no FOC or discounts can be applied to physically damaged devices
-Valid BER cannot be lifted, only if there was an error by the repair center, if the device is rooted the device is deemed BER and cannot be repaired and it also voids the warranty
-rooted devices cannot be repaired
-an advanced exchange depending on how expensive it is has to have a credit card hold until product is received back
-cx should keep the accessories when sending in devices for exchange
-to do an advanced exchange a credit card is needed
PRODUCT GRADES
*A Grade- brand new device
-may not have retail packaging when provided in exchange
* R Grade
- refurbished device
- in 'like new' condition
-first option chosen when providing exchange the device
-carriers remaining warranty on customer's device or 90 days, whichever is longer
------------------------------------------------------------------------------------
Credit card charge dispute--void or refund-In 5-7 business days the hold on the credit card disappears
------------------------------------------------------------------------------------
advanced exchange can only be done on chargers and batteries and it take 14 business days for both standard and advanced exchange.
USE EMPOWERMENT AS LITTLE AS POSSIBLE
-empowerment should only be used at least after the first repair(expedited shipping and FOC)
- no FOC or discounts can be applied to physically damaged devices
-Valid BER cannot be lifted, only if there was an error by the repair center, if the device is rooted the device is deemed BER and cannot be repaired and it also voids the warranty
-rooted devices cannot be repaired
-an advanced exchange depending on how expensive it is has to have a credit card hold until product is received back
-cx should keep the accessories when sending in devices for exchange
-to do an advanced exchange a credit card is needed
PRODUCT GRADES
*A Grade- brand new device
-may not have retail packaging when provided in exchange
* R Grade
- refurbished device
- in 'like new' condition
-first option chosen when providing exchange the device
-carriers remaining warranty on customer's device or 90 days, whichever is longer
------------------------------------------------------------------------------------
Credit card charge dispute--void or refund-In 5-7 business days the hold on the credit card disappears
------------------------------------------------------------------------------------
advanced exchange can only be done on chargers and batteries and it take 14 business days for both standard and advanced exchange.
USE EMPOWERMENT AS LITTLE AS POSSIBLE
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