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How is your day going?
I was reading your inquiry about XXX but rest assured that I will do my best to help you. I am sorry for this inconvenience.
Thank you very much $contacts.name.first. I will check your order details and my available options for you right now.
Thank you for your patience $contacts.name.first. I have checked your order details and tracking information and since the store has not received and you have not been notified about the pick up date; I have determined that your order was lost in transit. I do apologize for this inconvenience.
To make this right for you, I can process a full refund for you order.
Thank you for your patience $contacts.name.first. I've researched your order and have determined that it was lost during shipment. I do apologize for the inconvenience. I do have a couple of options for you today. We can process a refund or we can create a replacement order for you. Which would you prefer?
Thank you for your patience $contacts.name.first. I have placed your replacement order and you will receive an email confirmation with the delivery date of your replacement order.
Thank you for your patience $contacts.name.first. I've issued a refund of $63.77 for your order. The refund will post to your original payment method within 5 business days.
I am sorry but I am required to close this chat for now due to lack of activity, Jade. Please contact us again to offer you further assistance. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.
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