Notes
Notes - notes.io |
Attorney or Copy Service request for status or Medical Records
P14
Posting Question
Question regarding the payment refund or adjustment to transactions
P15
Coding Question
Question regarding ICD code or other procedure code
P16
General Question
Mailing address, location ect
P17
Patient Complaint - Charges/Prices
Caller is disputing charges, the rep will elevate if necessary
P18
Patient complaint - Service (Operations)
Service complaint forwarded to Advocate or Operations
P19
Payment Forthcoming
Payment is on the way
P2
NCO - Referred to NCO
Referred patient back to collection agency
P21
BAC - Referr23ed to BAC
Referred patient back to collection agency
P22
Dialer Call back
Dialer concern or complaint
P23
Credit Card Payment
CSR will process credit card payment
P24
Medicare Inquiry
Medicare inquiry calls pertaining to denials or appeals
P25
Transfer to Specialist
Supervisor/Lead/Advocate management involved
P26
Insurance on file and not billed
Insurance added at the time of entry but never billed
P98
Referred to other collection agency
Referred patient back to collection agency
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