Notes

Hey can you tell me if I place order via Phonpe UPI and cancel it. How will I get the refund ?

Hi,
Thank you for writing in.
We understand your concern that you'd like to know about the refund policy.
We'd like to tell you that if you place an order via PhonePe UPI, the refund for your cancelled product will come back to PhonePe as withdrawable amount and this amount will not include the Cashback.
We'd also like to tell you that you can use the ‘WITHDRAW’ option under 'PhonePe Wallet' to transfer the amount available to your bank account. For more information, please contact PhonePe support through the app or email at '[email protected]'.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Hope you understand.

Hey can you tell me if I place order for Grocery products using Flipkart Pay Later and later cancel it when will I get refund?
OR

If customer place the order via BNPL and cancel the order, when will he/she gets the refund?

Hi,
We understand your concern about the order for Grocery products using Flipkart Pay Later and its cancellation and refund policy.
We'd like to let you know that if you cancel the order, the amount will be added back to your ‘Flipkart Pay Later’ monthly credit on the same working day if you haven’t paid already.
If paid already, the amount will be credited back to the payment mode used within the normal refund timelines for the respective payment mode.
Please feel free to get in touch with us for any other query.
Hope this helps!
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hey I can see there is a Extra 10% off on the Festive pass . Can you tell me when will I get this discount?
Hi,
Thank you for writing in.
We understand that you want to know when you will get the ‘Extra 10% off on the Festive pass’ for the purchases that you made.
We would like to let you know that you will get an extra 10% off on the next purchase of the products provided if you have placed an orders between September 17, 2017 to December 31, 2017 (“Offer Period”) for the minimum cart value of Rs.1000/- or above (except for gold coins, gold bars and Flipkart Gift Cards) in a single transaction.
Also, upon fulfilling the above requirements, you will get 10% off on your next purchase of products, provided the qualifying order has been delivered at least 15 days before making such purchase. This is subject to a maximum discount up to Rs.500 per transaction.
The Offer can be availed only 15 (fifteen) times by you.
If you cancel any product in your order, it will lead to cancellation of all products ordered under this offer.
In case of cancellation or returns, you will not be eligible for this offer and you will not be eligible to  avail this offer again.
Please refer the Flipkart website for other terms and conditions on the offer.
In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.
Hope this helps.

If I did not like the taste of any product (dal). What can be done ?

Hi,

Thank you for writing in.

We are sorry to know that the product you have purchased didn’t taste good.

We’d like to let you know that the seller will be unable to provide you any return. Also, according to seller’s Returns Policy for groceries, items you no longer want cannot be returned after they are delivered.

However, you can get in touch with the brand for the same.

Hope this helps.

Customer claims that Flipkart wishmaster has contacted him non-officially and asked some personal questions, what is the course of action for this scenario?

Hi,

Thanks for writing in.

We're sorry to hear that your experience with the Wishmaster from E-kart Logistics has been an unpleasant one. We completely understand and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right. We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again. We'll get back to you with an update on this by Oathkeeper TAT.

We would like to thank you for your continued trust and support.

hey What is Flipkart Protect Damage Protection plan for mobiles?

Hi ,
Thanks for writing in.
We understand that you want to know about Flipkart Protect Damage Protection plan for mobiles.
We are happy to let you know that the Flipkart Protect Damage Protection Plan is an integrated service support that is provided by Jeeves Consumer Services, Flipkart’s logistic partner.
This warranty is valid for a year and you can claim it if your phone stops working due to an accidental damage or a liquid spill.
Hope this helps.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hey Do I need to visit the service center if there is any issue happening after purchasing the product under Extended warranty and Accidental protection for Mobiles)
Hi,
Thanks for writing in.
We understand your concern that you want to know how to avail Extended warranty and Accidental protection for Mobiles if you face any issue post purchasing the product
We would like to let you know that it will be a free doorstep service.
As per the Damage Protection Plan terms and conditions, Jeeves authorised service centre will pickup, repair and deliver your {phone within 7 days/laptop within 21 days}. In case you do not receive your {phone/laptop} within the mentioned time, the amount that you paid for the plan as well as any additional expenses will be refunded to you.

Also, we would like to let you know that the Extended Warranty plan will start once the manufacturer’s warranty ends. Manufacturer’s warranty starts on the date of invoice

The Damage Protection plan starts along with the manufacturer’s warranty and if the product that you have purchased along with the damage protection plan is damaged you can contact the service provider at Jeeves.co.in or call them on their toll free number 1800-425-5568.


Hope this helps.

HEY How do I activate this service after purchase?(Extended warranty and Accidental protection for Mobiles)
Hi,
Thanks for writing in.
We would like to let you know that we will coordinate with the service provider and activate the services within 36 hours from the time the product is delivered to you. The service will be valid from the date of delivery.   
You can always contact the service provider if you ever need to claim the service and they will surely help you out.
Hope this helps.

Hey What is 'Extended Warranty' service and how is it different from the manufacturers warranty?

Hi ,
Thanks for writing in.
We understand your concern about the 'Extended Warranty'. We would like to let you know that the 'Extended Warranty' services are exactly the same as the manufacturer’s warranty but can be claimed only after the manufacturer’s warranty has expired.   
If you have any further queries, please feel free to contact us we surly help you out.
Hope this help.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

I was browising your webiste as i am planning to purchase a TV.. I can see there is some Extended warranty available with this. Will it be shipped to me as a 'physical' product with terms and conditions and instructions to claim it?

Hi,
Thanks for writing in.
We are happy to know that you want shopping with Flipkart.
We understand that you want to know about the extended warranty for TV and Flipkart Protect Damage Protection plan for mobiles.
We'd like to let you know that the 'physical' product with terms and conditions will not be sent to you along with product.
The details of Extended Warranty will be sent to your registered email id with the detailed instructions. These details will also be present in the My Orders section.
Also, we'd like to let you know that the Flipkart Protect Damage Protection Plan for mobiles is an integrated service support that is provided by Jeeves Consumer Services, Flipkart’s logistic partner. This warranty is valid for a year and you can claim it if your phone stops working due to an accidental damage or a liquid spill.
For further queries, please get back to us and we will be happy to help you out.
Hope this helps.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.