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Thank you for the confirmation.
How can I help you today?
Allow me a minute to do that for you.
I sincerely apologize for the inconvenience that you have faced.
Do not worry. I will be more than happy to help you with the issue.
I want to make your experience hassle-free
Also for the inconvenience that you have faced and an apology from my side, I am also issuing GBP 7 in your Gift card, which you can use in your next order, so that you can shop more.It will be credit in 1 hour only
Do you want the refund in your Payment card or Amazon Gift card?
Its done. Refund processed in payment card.It will be credit in your banking statement in maximum 5-7 business days.
It is taking a little longer.Please bear with me.
Let me contact the carrier and investigate on where they have delivered it.
Thank you for waiting. I appreciate your patience.
Please do not worry.Let me arrange a call back for you.Can you help me with your contact number?
Just let me know do you need a replacement or refund?
This is a third party seller item and there inventory keeps on changing in our warehouse, I cannot issue a replacement to you or any missing part.I can only issue a refund to you for the whole item.If you get any mail of return label you can ignore it.
Closing :
I hope that this chat has resolved your issue?
I hope that I was able to help you a little?
I hope you are happy with the level of service provided by me today ?
Merry Christmas to you and to your family.
You can sign off now.
Anything Else I can help you with?
Thank you for contacting Amazon. Have a lovely day.
I can check that you have contacted seller so many times.But they have shown so much unprofessional behviour and work ethics.I can understand how does it feel.When the gifts don't arrived on time.Just let me know what do you want in this context and I will do that for you.Do you want me to ask an explanation and item from seller or do you want a refund? am claiming the refund for you.And I am also forwarding the complaint against the seller as well.
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