Notes

We are seeking a pleasant, energetic, willing-to-learn individual for a Call Center Representative position.

Responsibilities:
- Respond to telephone inquiries and complaints in a prompt, accurate, and courteous manner following - standard scripts and procedures
- Gather information from the caller to identify customer’s needs and determine appropriate action
- Communicate appropriate options for resolution
- Investigate and attempt to resolve complaints
- Use a computer system to research/resolve inquiries and log customer calls
- Forward more complex issues to Client Manager as necessary

Required Skills:
- Excellent computer skills required: internet, email, MS products (Word, Excel)
- Positive can-do attitude
- Ability to communicate effectively and confidently and maintain composure in a fast-paced environment
- Good data entry skills
- Ability to work independently with minimal supervision
- Efficiency and organization
- Detail oriented
- Sense of ownership and responsibility

This individual will assist and back up several other positions on the team with a variety of responsibilities. It will also be important for this person to learn our industry through training provided by XXXX Company.

We provide an employee-friendly environment and offer a competitive salary with an excellent benefits package including medical and training program.